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MSLA - Customer Service Inbound - Cypress, CA

UnitedHealth Group

Cypress, CA
Job Code:
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Job Details

MSLA - Customer Service Inbound - Cypress, CA(Job Number:713794)

MSLA is a Medical Corporation that provides comprehensive independent medical evaluations (IME) and other IME related services to the government and private industry. Our business philosophy incorporates both exceptional customer service and quality evaluations, both of which are the primary factors for our rapid growth since our inception in 1998. No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)


The role of the Exam Operations Customer Service Coordinator is to act as a liaison and resolve questions that our Veterans may have with accuracy and efficiency.  This position will involve direct phone-based interaction.

Primary Responsibilities:

  • Manage large amounts of incoming calls and caller conversations appropriately
  • Ask appropriate questions and listen actively to resolve questions and concerns
  • Apply knowledge of applicable SLA’s
  • Demonstrate understanding, care and concern of the callers needs
  • Identify and coordinate internal resources, and escalate when needed
  • Prioritize and organize own work to meet agreed upon deadlines
  • Works with others as part of a team
  • Provide excellent customer service
  • All other duties assigned by Management


  • Excellent verbal and written communication skills
  • Able to follow routine procedures consistently and efficiently
  • Able to work independently, and in conjunction with team members at all levels of the organization
  • Able to understand instructions furnished in written, oral, diagram, or schedule form
  • Organized and Detail-oriented
  • Self-motivated and Adaptable
  • Able to consistently follow through on expectations

Job Traffic/Workforce Management
Primary Location US-CA-Cypress
Other Location 
Organization Logistics Health Inc
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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