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MSLA Diagnostic Fulfillment Team Supervisor - Cypress CA

UnitedHealth Group

Cypress, CA
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Job Details

737586 MSLA Diagnostic Fulfillment Team Supervisor Cypress CA

MSLA Diagnostic Fulfillment Team Supervisor - Cypress CA (737586)

Position Description

MSLA is a Medical Corporation that provides comprehensive independent medical evaluations (IME) and other IME related services to the government and private industry. Our business philosophy incorporates both exceptional customer service and quality evaluations, both of which are the primary factors for our rapid growth since our inception in 1998. No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)


The role of the Diagnostic/Fulfillment Team Supervisor is to oversee a team of diagnostic testing staff and fulfillment staff. You will Direct, supervise and evaluate work activities for a team within both the Diagnostic Testing and Fulfillment departments. The Diagnostic Testing department is responsible for the downloading, sorting and indexing of electronic diagnostic test results while the Fulfillment department is responsible for all incoming and outgoing mail distribution.


Primary Responsibilities:

  • Implement and ensure strict adherence to the Privacy Act of 1974
  • Ensure team work assignments are processed promptly and efficiently
  • Interact with other MSLA team members regarding requests for diagnostic test results and mailing of documents
  • Analyze staff productivity, performance, and quality to ensure departments meet or exceed productivity goals and established department metrics
  • Report team progress and develop action plans with timelines to improve production
  • Responsible for providing coaching and mentoring to Diagnostics and Fulfillment team
  • Interpret, enhance and communicate work procedures and company policies to staff
  • Resolve problems and make changes to accommodate changing priorities
  • Conduct regular meetings with staff
  • Responsible for assisting in the distribution of work
  • Ensure daily tasks are being met by the Diagnostic Coordinators and Fulfillment teams
  • Schedule Veterans examinations and diagnostic testing
  • Develop and maintain relationships with providers
  • Manage assigned cases from start to finish
  • Ensure all pertinent information is documented in MSLA database
  • Confirm daily clinic schedules are faxed to MSLA facilities
  • Manage telephone calls; i.e. inbound/outbound, and escalation calls
  • Oversee tracking and completion of all diagnostic testing ensuring a set turnaround time and provide follow-up on delayed reports with external facilities.
  • All other duties assigned by Management

Required Qualifications:

  • Proven experience as supervisor or relevant role
  • Outstanding organizational and leadership skills
  • 2+ years of experience working with document manipulation software, such as Adobe or eCopy
  • Proficient in MS Office

Preferred Qualifications:

  • Bachelor’s Degree level of education or higher
  • Knowledge of medical terminology
  • Knowledge of CPT coding
  • Medical Billing & Coding experience
  • Certified Coder (CPC, etc)
  • Knowledge of process improvement (Six Sigma, etc.) 
  • Set goals for performance and deadlines in ways that comply with company plans and vision, and communicate them to subordinates
  • Organize workflow and ensure employees understand their duties or delegated tasks
  • Monitor employee productivity and provide constructive feedback and coaching
  • Receive complaints and resolve problems
  • Maintain timekeeping and personnel records
  • Pass on information from upper management to employees and vice versa
  • Prepare and submit performance reports
  • Decide on reward and promotion based on performance
  • Hire and train new employees
  • Ensure adherence to legal and company policies and procedures and undertake disciplinary actions, in conjunction with the Manager, if the need arises
  • Good understanding of budgeting and reporting
  • Lead, manage, direct and motivate staff and possess the skills to delegate and supervise subordinates
  • Work independently and in conjunction with team members at all levels of the organization
  • Prioritize workload under aggressive timelines while managing multiple projects and adapting to a fluid business environment
  • Self-motivated, detail-oriented, organized and adaptable
  • Direct the flow of packages from preparation to shipment
  • Excellent public speaking and presentation skills
  • Excellent communication and interpersonal skills
  • Able to follow routine procedures consistently and efficiently
  • Proficient in general computer use and Microsoft Office Suite 

Careers with MSLA. Our focus is simple. We’re innovators at providing technology - driven, comprehensive, independent medical evaluations to government and private entities.  In addition to our core clinics located throughout California, Nevada and Hawaii, we manage an extensive nationwide network of fully credentialed physicians in all major specialties. We’ve joined Optum, part of the UnitedHealth Group family of businesses. And when you join our team, you’ll impact the lives of others by verifying the validity of claims, providing quality examinations and meeting the timelines that make a difference for our customers.  Here, you’ll join a team that makes you want to do better every day, resulting in your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: MSLA, Diagnostic Fulfillment Team Supervisor, Cypress, CA, California

Job Details

  • Contest Number737586
  • Job TitleMSLA Diagnostic Fulfillment Team Supervisor - Cypress CA
  • Job FamilyMedical and Clinical Operations
  • Business SegmentOptumCare

Job Location Information

  • Cypress, CA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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