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MSLA - Diagnostics Team Lead - Cypress, CA

UnitedHealth Group

Cypress, CA
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Job Details

230100 MSLA Diagnostics Team Lead Cypress CA

MSLA - Diagnostics Team Lead - Cypress, CA (230100)

Position Description

MSLA is a Medical Corporation that provides comprehensive independent medical evaluations (IME) and other IME related services to the government and private industry. Our business philosophy incorporates both exceptional customer service and quality evaluations, both of which are the primary factors for our rapid growth since our inception in 1998. No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)
The Role of the Diagnostics Lead is to oversee assigned cases to the Diagnostic Coordinators from scheduling to submittal of the final product to the VA, while meeting MSLA’s contractual requirements.
Primary Responsibilities:
  • Responsible for assisting in the distribution of work
  • Ensure all daily tasks are being met by the Diagnostic Coordinators
  • Schedule Veterans examinations and diagnostic testing
  • Develop and maintain relationships with providers in assigned areas(s)
  • Manage telephone calls; i.e. inbound/outbound, escalation calls, established metrics being achieved
  • Manage assigned cases from start to finish
  • Ensure all pertinent information is documented in MSLA database
  • Confirm daily clinic schedules are faxed to MSLA facilities
  • Responsible for providing coaching and mentoring to Diagnostics team
  • All other duties assigned by Management
Required Qualifications:
  • High school diploma or equivalent
  • 2+ years of experience performing customer service related duties
Preferred Qualifications:
  • AA/AS degree in Healthcare or M.A. Certification

Careers with MSLA. Our focus is simple. We’re innovators at providing technology - driven, comprehensive, independent medical evaluations to government and private entities.  In addition to our core clinics located throughout California, Nevada and Hawaii, we manage an extensive nationwide network of fully credentialed physicians in all major specialties. We’ve joined Optum, part of the UnitedHealth Group family of businesses. And when you join our team, you’ll impact the lives of others by verifying the validity of claims, providing quality examinations and meeting the timelines that make a difference for our customers.  Here, you’ll join a team that makes you want to do better every day, resulting in your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: MSLA, Diagnostic Team Lead, Pasadena, CA, California

Job Details

  • Contest Number230100
  • Job TitleMSLA - Diagnostics Team Lead - Cypress, CA
  • Job FamilyMedical and Clinical Operations
  • Business SegmentOptumCare

Job Location Information

  • Cypress, CA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • Travel
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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