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MSLA - Exam Operations Manager - Tampa, FL

UnitedHealth Group

Tampa, FL
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Job Details

229609 MSLA Exam Operations Manager Tampa FL

MSLA - Exam Operations Manager - Tampa, FL (229609)

Position Description

MSLA is a Medical Corporation that provides comprehensive independent medical evaluations (IME) and other IME related services to the government and private industry. Our business philosophy incorporates both exceptional customer service and quality evaluations, both of which are the primary factors for our rapid growth since our inception in 1998. No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)
The role of the Exam Operations Manager is to oversee the processing of VA cases from start to finish, while meeting MSLA’s VA contractual requirements.
Primary Responsibilities:
  • Direct day-to-day operation and administration of the assigned department(s) in accordance with client and company goals and objectives
  • Coordinate with MSLA VA departments and ensure cases are completed within VA contractual deadlines
  • Schedule and assign duties to subordinates and ensure assignments are completed as directed
  • Analyze staff productivity, performance, and quality
  • Provide reports to show progress, and action plans with due dates to improve outcomes
  • Resolve problems and make changes to accommodate changing priorities and needs
  • Recommend improvements to process flows, processes and procedures
  • Conduct regular meetings with staff to discuss performance, engagement and address issues
  • All other duties assigned by Management
Required Qualifications:                          
  • Bachelor’s Degree
  • 2+ years of directly managing and leading staff
  • Preferred Qualifications:
    • Leadership/management experience
    • Customer call center experience
    • Call Center experience
    • Experience working with government contracts
    • Working knowledge of medical and diagnostic terminology
    • Experience working in a prior medical environment
    Careers with MSLA. Our focus is simple. We’re innovators at providing technology - driven, comprehensive, independent medical evaluations to government and private entities.  In addition to our core clinics located throughout California, Nevada and Hawaii, we manage an extensive nationwide network of fully credentialed physicians in all major specialties. We’ve joined Optum, part of the UnitedHealth Group family of businesses. And when you join our team, you’ll impact the lives of others by verifying the validity of claims, providing quality examinations and meeting the timelines that make a difference for our customers.  Here, you’ll join a team that makes you want to do better every day, resulting in your life's best work.(sm)
    Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
    UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
    Job Keywords: MSLA, Exam Operations Manger

    Job Details

    • Contest Number229609
    • Job TitleMSLA - Exam Operations Manager - Tampa, FL
    • Job FamilyCustomer Services
    • Business SegmentOptumCare

    Job Location Information

    • Tampa, FL
      United States
      North America

    Additional Job Detail Information

    • Employee StatusRegular
    • ScheduleFull-time
    • Job LevelManager
    • ShiftDay Job
    • Travel
    • Telecommuter PositionNo
    • Overtime StatusExempt

    UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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