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MSLA - Exam Operations Supervisor - Colorado Springs, CO

UnitedHealth Group

Colorado Springs, CO
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Job Details

741426 MSLA Exam Operations Supervisor Colorado Springs CO

MSLA - Exam Operations Supervisor - Colorado Springs, CO (741426)

Position Description

MSLA is a Medical Corporation that provides comprehensive independent medical evaluations (IME) and other IME related services to the government and private industry. Our business philosophy incorporates both exceptional customer service and quality evaluations, both of which are the primary factors for our rapid growth since our inception in 1998. No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)
The role of the Exam Operations Supervisor is to oversee the processing of VA cases for a team of staff to include call center functions.
Primary Responsibilities:
  • Direct day-to-day operation and administration of call center functions
  • Coordinate with other VA leaders to ensure cases are manage in a timely fashion to achieve all contractual requirements
  • Manage client, contractor and customer inquiries to conclusion
  • Schedule and assign duties to subordinates and ensure assignments are completed as directed
  • Analyze staff productivity, performance, and quality
  • Provide reports to show progress, and action plans with due dates to improve outcomes
  • Resolve problems and make changes to accommodate changing priorities and needs
  • Recommend improvements to process flows, processes and procedures
  • Conduct regular meetings with staff to discuss performance, engagement and address issues
  • All other duties assigned by Management

Required Qualifications:

  • Bachelor’s Degree
  • 2+ years of directly managing and leading staff

Preferred Qualifications:

  • Call Center experience
  • Experience working with government contracts
  • Working knowledge of medical and diagnostic terminology
  • Experience working in a prior medical environment

Careers with MSLA. Our focus is simple. We’re innovators at providing technology - driven, comprehensive, independent medical evaluations to government and private entities.  In addition to our core clinics located throughout California, Nevada and Hawaii, we manage an extensive nationwide network of fully credentialed physicians in all major specialties. We’ve joined Optum, part of the UnitedHealth Group family of businesses. And when you join our team, you’ll impact the lives of others by verifying the validity of claims, providing quality examinations and meeting the timelines that make a difference for our customers.  Here, you’ll join a team that makes you want to do better every day, resulting in your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: MSLA, Exam Operations Supervisor, Colorado

Job Details

  • Contest Number741426
  • Job TitleMSLA - Exam Operations Supervisor - Colorado Springs, CO
  • Job FamilyCustomer Services
  • Business SegmentOptumCare

Job Location Information

  • Colorado Springs, CO
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftVariable
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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