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MSLA - Exam Operations Supervisor - Cypress, CA

UnitedHealth Group


Location:
Cypress, CA
Date:
11/17/2017
2017-11-172017-12-16
Job Code:
737588
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Job Details

737588 MSLA Exam Operations Supervisor Cypress CA

MSLA - Exam Operations Supervisor - Cypress, CA (737588)

Position Description

MSLA is a Medical Corporation that provides comprehensive independent medical evaluations (IME) and other IME related services to the government and private industry. Our business philosophy incorporates both exceptional customer service and quality evaluations, both of which are the primary factors for our rapid growth since our inception in 1998. No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)
 
The role of the Exam Operations Supervisor is to oversee the operations team responsible for the processing of VA cases referred to scheduling clinical services, while meeting MSLA’s VA contractual requirements.
 
Primary Responsibilities:
  • Coordinates, supervises and is accountable for the daily/weekly/monthly activities of a team members
  • Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT
  • Coordinates work activities with other supervisors, managers, departments, etc.
  • Provides coaching and feedback to team members, including formal corrective action 
  • Conducts annual performance reviews for team members  
  • Manage throughput of VA referral cases through staff performance metrics
  • Address MSLA provider inquiries
  • Ensure cases are completed within VA contractual deadlines
  • Ensure escalated phone calls are properly managed
  • Coordinate with MSLA VA departments to ensure all cases are completed in entirety
  • Identifies and resolves operational problems using defined processes, expertise and judgment
  • Provides expertise and customer service support to veterans and providers
  • Proficient in general computer use and Microsoft Office Suite
Required Qualifications:
  • 2+ years of experience performing managerial duties
  • 5+ years of customer service experience analyzing and solving customer problems
  • Proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications

Preferred Qualifications:

  • Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Careers with MSLA. Our focus is simple. We’re innovators at providing technology - driven, comprehensive, independent medical evaluations to government and private entities.  In addition to our core clinics located throughout California, Nevada and Hawaii, we manage an extensive nationwide network of fully credentialed physicians in all major specialties. We’ve joined Optum, part of the UnitedHealth Group family of businesses. And when you join our team, you’ll impact the lives of others by verifying the validity of claims, providing quality examinations and meeting the timelines that make a difference for our customers.  Here, you’ll join a team that makes you want to do better every day, resulting in your life's best work.(sm)
 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
Job Keywords: MSLA, Exam Operations Supervisor, Cypress, CA, California

Job Details

  • Contest Number737588
  • Job TitleMSLA - Exam Operations Supervisor - Cypress, CA
  • Job FamilyCustomer Services
  • Business SegmentOptumCare

Job Location Information

  • Cypress, CA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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