Sign In
 [New User? Sign Up]
Mobile Version

MSLA - Exam Operations Supervisor - Cypress, CA

UnitedHealth Group

Cypress, CA
Job Code:
Apply on the Company Site
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

MSLA - Exam Operations Supervisor - Cypress, CA(Job Number:702800)

MSLA is a Medical Corporation that provides comprehensive independent medical evaluations (IME) and other IME related services to the government and private industry. Our business philosophy incorporates both exceptional customer service and quality evaluations, both of which are the primary factors for our rapid growth since our inception in 1998. No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)


The role of the Exam Operations Supervisor is to oversee the processing of VA cases for a team of staff to include call center functions.
Primary Responsibilities:
  • Direct day - to - day operation and administration of call center functions
  • Coordinate with other VA leaders to ensure cases are manage in a timely fashion to achieve all contractual requirements
  • Manage client, contractor and customer inquiries to conclusion
  • Schedule and assign duties to subordinates and ensure assignments are completed as directed
  • Analyze staff productivity, performance, and quality
  • Provide reports to show progress, and action plans with due dates to improve outcomes
  • Resolve problems and make changes to accommodate changing priorities and needs
  • Recommend improvements to process flows, processes and procedures
  • Conduct regular meetings with staff to discuss performance, engagement and address issues
  • All other duties assigned by Management
  • Able to lead, manage, direct and motivate staff and possess the skills to delegate and supervise subordinates
  • Able to work independently, and in conjunction with team members at all levels of the organization
  • Skilled in establishing effective interpersonal relationships
  • Able to prioritize workload under aggressive timelines while managing multiple projects and adapt to a changing business environment
  • Self - motivated, detail - oriented, organized and adaptable
  • Excellent public speaking and presentation skills
  • Excellent written and verbal communication skills
  • Able to follow routine procedures consistently and efficiently
  • Able to understand instructions furnished in written, oral, diagram, or schedule form
  • Able to consistently follow through
  • Proficient in general computer use and Microsoft Office Suite

Job Clinical Admin & Processing
Primary Location US-CA-Cypress
Other Location 
Organization Logistics Health Inc
Schedule Full-time
Number of Openings 2
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Featured Jobs[ View All ]

Featured Employers [ View All ]