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MSLA Exam Operations Supervisor - Tampa FL

UnitedHealth Group

Tampa, FL
Job Code:
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Job Details

MSLA Exam Operations Supervisor - Tampa FL(Job Number:723616)

MSLA is a Medical Corporation that provides comprehensive independent medical evaluations (IME) and other IME related services to the government and private industry. Our business philosophy incorporates both exceptional customer service and quality evaluations, both of which are the primary factors for our rapid growth since our inception in 1998. No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)


The role of the Exam Operations Supervisor is to oversee the processing of VA cases for a team of staff to include call center functions.


Primary Responsibilities:

  • Direct day-to-day operation and administration of call center functions
  • Coordinate with other VA leaders to ensure cases are manage in a timely fashion to achieve all contractual requirements
  • Manage client, contractor and customer inquiries to conclusion.
  • Schedule and assign duties to subordinates and ensure assignments are completed as directed
  • Analyze staff productivity, performance, and quality
  • Provide reports to show progress, and action plans with due dates to improve outcomes
  • Resolve problems and make changes to accommodate changing priorities and needs
  • Recommend improvements to process flows, processes and procedures
  • Conduct regular meetings with staff to discuss performance, engagement and address issues
  • All other duties assigned by Management

Job Clinical Admin & Processing
Primary Location US-FL-Tampa
Other Location 
Organization Logistics Health Inc
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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