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MSLA - Sr. Operations Trainer - Cypress, CA

UnitedHealth Group

Cypress, CA
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Job Details

229620 MSLA Sr Operations Trainer Cypress CA

MSLA - Sr. Operations Trainer - Cypress, CA (229620)

Position Description

MSLA is a Medical Corporation that provides comprehensive independent medical evaluations (IME) and other IME related services to the government and private industry. Our business philosophy incorporates both exceptional customer service and quality evaluations, both of which are the primary factors for our rapid growth since our inception in 1998. No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)
The role of the Operations Trainer is to train staff in systems and process in multiple job functions with the goal to manage all aspects of referrals for Compensation and Pension Examinations for  Veterans  within contractual guidelines.

Primary Responsibilities:
  • Deliver and facilitate training to multiple job functions within MSLA’s Operations to include orientation, technical,  and on the job training
  • Deliver training to new hires and existing employees to ensure their technical and process skills meet the highest level of standards
  • Coach and mentor employees on areas of improvement in a positive and constructive manner using techniques to assess learning gaps
  • Support Operations as a Subject Matter Expert to include user acceptance testing of systems and process, quality improvements, and curriculum design 
  • Assess the training and organizational development needs within several operations  functions
  • Participate in the development of training programs to include New Hire, Cross Training, Up Training and Continuing Educations
  • Prepare training related materials and work with instructional designers and document analyst to ensure curriculum is up to date
  • Provide leadership within the classroom or virtual classroom environment and report to management the performance of our employees in training
  • Report training metrics and generate training related reports
  • Work on Ad-hoc projects and events as needed to ensure a flexible business environment
  • Schedule classes to include rosters, classroom and system access
  • Mentor others as a respected member of a delivery team
  • Act as a resource to others when needed to include working on the floor as an operations employee if business requires additional man power
Required Qualifications:
  • High School Diploma or GED
  • 1+ years of presentation and facilitation experience
  • Knowledge of Adult Learning Theory and Principles
  • Experience managing multiple projects to completion
  • Experience using Microsoft Excel for reporting, tracking, creating and modifying spreadsheets
  • Experience using Microsoft PowerPoint to create or modify presentations
  • Ability to travel up to 25% of the time within the US and possibly international
  • Ability to pass a government background check

Preferred Qualifications:

  • Bachelor's Degree (or higher)
  • Previous Adult Classroom Training experience
  • Previous experience with virtual presentations
Careers with MSLA. Our focus is simple. We’re innovators at providing technology - driven, comprehensive, independent medical evaluations to government and private entities.  In addition to our core clinics located throughout California, Nevada and Hawaii, we manage an extensive nationwide network of fully credentialed physicians in all major specialties. We’ve joined Optum, part of the UnitedHealth Group family of businesses. And when you join our team, you’ll impact the lives of others by verifying the validity of claims, providing quality examinations and meeting the timelines that make a difference for our customers.  Here, you’ll join a team that makes you want to do better every day, resulting in your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: MSLA, Operational Trainer, Senior, Cypress, CA, California

Job Details

  • Contest Number229620
  • Job TitleMSLA - Sr. Operations Trainer - Cypress, CA
  • Job FamilyTraining
  • Business SegmentOptumCare

Job Location Information

  • Cypress, CA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelYes, 25 % of the Time
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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