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MSLA - Workforce Planner

UnitedHealth Group

Tampa, FL
Job Code:
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Job Details

MSLA - Workforce Planner(Job Number:730259)

MSLA is a Medical Corporation that provides comprehensive independent medical evaluations (IME) and other IME related services to the government and private industry. Our business philosophy incorporates both exceptional customer service and quality evaluations, both of which are the primary factors for our rapid growth since our inception in 1998. No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)
We currently have an exciting opportunity in our MSLA operations group to serve as a Workforce Planner/Business Analyst. This unique role can be based in Cypress, CA or in the Tampa, FL office.
The Workforce Planner prepares and produces work volume and staffing forecast dashboards, as well as comparative data on results vs. forecasts, identifies opportunities for improvement and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. Workforce planner makes adjustments and recommendations for optimizing scheduling to maximize service and quality.
Primary Responsibilities:
  • Analyzes and develops weekly recommendations for  scheduling and uses staffing requirements, call center and operations schedules to determine required staffing levels to ensure the organization's ability to meet operational commitments.
  • Creates reports and dashboards on historical data and forecasting results from applicable systems.
  • Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts.
  • Analyzes data and recommends talent management solutions for implementation.
  • Maintains holiday patterns forecasts to ensure effective coverage for holidays.

Job Traffic/Workforce Management
Primary Location US-FL-Tampa
Other Location US-CA-Cypress
Organization Logistics Health Inc
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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