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Multi eXPress Operations Manager 1

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Job Details

Careers Center - Multi eXPress Operations Manager 1

Multi eXPress Operations Manager 1

System ID
General Management
Relocation Type
Employment Status

Unit Description

Sodexo is seeking a Multi-eXpress Operations Manager 1 with experience in large hospital systems leading a cross-functional, decentralized team.  The ideal candidate will be responsible for daily operations of a multifaceted, fast paced Service Response Center that manages jobs for Biomed, IT Helpdesk, Environmental Services, Nutritional Services and system-wide communication across 6 hospitals that make-up Cone Health. In addition to the team in the Service Responce Center this position manages the PBX Operator staff at each hospital location. The Ops Manager will lead, train and develop a team of approximately 55 employees. This role will have ongoing direct client interaction. Leadership and relationship building is essential for the success of this role.The ideal candidate for this position will have a working knowledge of Sodexo systems and processes including UOS, Gold Check, Teletracking, Service Now, Minute Man, AMION, TMETRICS and TDSS. High energy for a fast paced environment, client engagement and patient satisfaction is essential for the success of this role.


Sodexo provides a number of non-clinical services and supports the Cone Health in their journey to be a World Class provider of health care to the greater Greensboro area.  This position supports that mission by providing a one-stop centralized call center, as well as a number of non-traditional client based functions.


The ideal candidate for this position will have demonstrated experience in all phases of managing teams in the delivery of services to end users and those that serve the end users in a call-center environment. A balanced management style is preferred, providing focus on both satisfaction outcomes as well as financial management.  Interested candidates must be outcome focused and be able to manage systems and processes that lead to the desired quality and cost outcomes expected.


The desired candidate will have prior Healthcare management experience and demonstrated ability to manage a team in the delivery of exceptional services in a high volume setting, a strong working knowledge of technical requirements as well as excellent leadership, communication and customer service skills. Candidate must demonstrate exceptional customer service skills and be able to work as a team member in the delivery of those services that make a difference in the lives of our patients, employees and customers.


The ideal candidate for this position will possess the following skills:


  • Exhibit Sodexo’s “CARES” behaviors (Compassion, Accountability, Respect, Enthusiasm and Service).
  • Have a proven track record of improving Patient, Employee and Customer Satisfaction. 
  • Experience monitoring operations by planning projects, implementing processes and introducing new technologies to improve performance.
  • Providing management of the unit to maintain client satisfaction and retention.
  • Ability to develop and maintain professional, positive working relationships with multiple clients, customers, employees and vendors.
  • Ability to juggle multiple priorities; multi-tasking, long and short range planning.
  • Exhibit strong business writing skill in order to convey complete thoughts and complex information.
  • Exhibit drive and dependability.
  • Deliver superior results by managing and motivating a team of employees to complete assigned responsibilities while delivering exceptional customer service.

Position Summary

Number two position at an account/unit providing two or more core services (Core Services of: Transport, Concierge or Service Response Center (SRC). Assumes GM's responsibilities and authority in his/her absence. Supervises managers in multiple service areas. Maintains customer satisfaction and good public relations.


Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree
Basic Management Experience - 3 years
Basic Functional Experience - 3 years


Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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