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National Advanced Clinician Program Scheduling Coordinator - Salt Lake City, UT or Telecommute

UnitedHealth Group

Salt Lake City, UT
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Job Details

733989 National Advanced Clinician Program Scheduling Coordinator Salt Lake City UT or Telecommute

National Advanced Clinician Program Scheduling Coordinator - Salt Lake City, UT or Telecommute (733989)

Position Description

Be a part of innovation at UnitedHealth Group!

When you join us as a Business Analyst, we'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people live healthier lives. Yes, we share a mission that inspires. Yes, we need your organizational talents and business discipline to help fuel that mission. It's the opportunity to do your life's best work.(sm)

Use your sharp business skills to assist in end-to-end business process activities by creating, controlling and improving business processes. You will create process design, project implementation, diagnose process improvement opportunities, and develop solutions. You will also provide quality reporting, analysis, audits, and develop plans and programs to support continuous quality improvement using a variety of applicable tools. You won't be any ordinary Business Analyst. Your high performance approach will power innovation, impacting the lives of millions.

Enterprise Clinical Performance is charged with effectively implementing, monitoring, and executing on programs related to risk adjustment, driving affordability, and clinical quality activities across all lines of business for OptumCare a $9 billion a year organization, touching over 9 million patients, 80 payers, and 22,000 providers.  Enterprise Clinical Performance provides support to all markets served by OptumCare.


The National Advanced Clinician Program Scheduling Coordinator will be responsible for scheduling Medicare Advantage patients into the Primary Care facilities across the Nation. They are to oversee, manage, and track Medicare Advantage patients for an Annual Wellness Visit with a Nurse Practitioner. The Patient Scheduler will work collaboratively with all OptumCare organization in which Embedded Clinical Support is placed.

This position will report to the Director of the Advanced Clinician Program of Clinical Performance for OptumCare and will be responsible for driving scheduling prioritized patients. 

Primary Responsibilities:
  • The Scheduling Coordinator is an experienced clerical staff member responsible for coordinating patient appointments involving multiple resources and/or complex record gathering (including records from external entities) to facilitate accurate scheduling
  • Schedules and coordinates patient appointments requiring multiple resources and interdependencies. Communicates with all stakeholders including patients in the manner preferred by each (email, report, phone, etc.)
  • Is responsible for follow-up including communicating with all stakeholders (verbally, written and electronically)
  • Advanced Customer Service skill and experience to connect with different personalities and styles
  • Builds and maintains collaborative relationships with both internal and external clients that lead to more effective communication and a higher level of productivity and accuracy
  • Ability to build strong relationships within a clinic/hospital environment
  • Identifies opportunities to improve patient relations and shorten the time it takes to handle scheduling processes
  • Ability to receive and express detailed information through oral and written communications
  • This position requires high-level problem solving and analytical skills, technical accuracy, excellent communication skills and the highest ethical standards
  • Follows up on errors and offers contributions and suggestions to improve current methods
  • Contributes innovative ideas to improve work practices and flow
  • Trains and mentors new peers / team members
  • Ability to work within complex and multi-layer Matrix org structure
Required Qualifications:
  • 3 or more years of scheduling experience and/or prior medical experience as a scheduler in a hospital / clinic / medical facility with complex scheduling algorithms   
  • MS Office Suite, intermediate Excel and PowerPoint skills


Soft Skills:
  • Excellent verbal communication
  • Effectively communicate with patients with clarity and concisely regarding appointments, upcoming appointments and follow ups


  • Based in Salt Lake City, UT 

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.     


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.   



Job Keywords:  National Advanced Clinician Program Scheduling Coordinator, Salt Lake City, UT, Utah

Job Details

  • Contest Number733989
  • Job TitleNational Advanced Clinician Program Scheduling Coordinator - Salt Lake City, UT or Telecommute
  • Job FamilyBusiness Operations
  • Business SegmentOptumCare

Job Location Information

  • Salt Lake City, UT
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionYes
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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