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Neighbor Island Agent Manager - Hilo, Hawaii

UnitedHealth Group

Hilo, HI
Job Code:
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Job Details

Neighbor Island Agent Manager - Hilo, Hawaii(Job Number:719867)

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that improve are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

The purpose of this job is to supervise Independent who sell the UnitedHealth Group (UnitedHealth Group) portfolio of products offered to Medicare beneficiaries.  This position is responsible for achieving assigned sales / membership growth targets by assisting two channels of independent agents. ICA's are independent sales agents who contract exclusively with UnitedHealth Group to represent this portfolio of products. ICA's may sell additional/alternative products that do not compete with UnitedHealth Group’s product portfolio (e.g.; life insurance, home insurance). EDC Broker Agents can represent multiple insurance company products that compete with UnitedHealth Group.

Primary Responsibilities:

  • Responsible for increasing membership in UnitedHealth Care's Community and State Medicare products through the independent agent channel

  • Continually build and nurture our stable of agents

  • Source and select agent candidates to ensure a continual pipeline and sufficient base of staff to meet assigned sales / membership growth targets

  • Provide a structured on - boarding process, leveraging corporate contracting, certification and training processes, tools and systems

  • Organize formal and on - the - job training to ensure an accurate understanding of our products, compliance / policy requirements, sales processes, brand and value proposition messages and sales systems

  • Organize agent activities, leads and territories to ensure effective and efficient coordination across the territory

  • Act as a liaison between agents and UnitedHealth Group properly supported. This includes, contracting, licensing/appointment, certification, training, enrollment administration, commission payment, agent servicing, etc

  • Coach and manage performance

  • Coach / Develop staff to achieve quantitative and qualitative performance targets

  • Use data and insights to coach for optimal performance

  • Manage day - to - day time and activities of assigned agents to ensure appropriate leading indicators of success and corresponding sales results

  • Monitor sales results, trends and key performance indicators (KPI's) and help representatives achieve sales targets

  • Conduct ride - along to observe sales techniques and ensure alignment with expectations and compliance with CMS regulations

  • Conduct regular one - on - one meetings to review sales results / activities and provide feedback / coaching on opportunities for improvement

  • Achieve assigned sales targets: Achieve assigned sales / membership growth targets, the a minimum of 65% of sales derived via community based leads and referrals

  • Partner with the Market Manager to identify and develop relationships with individuals and organizations that influence the buying behavior of our target consumer (e.g.; Providers, Regulators, Faith Based Organizations, and Associations)

  • Understand the strengths and weaknesses of each organization and how it impacts the marketplace

  • Facilitate engagement of agents in executing these plans and ensure that agents appropriately build and advance our brand and value proposition and represent our product portfolio and service offerings

  • Ensure Compliance: Ensure agents adhere to sales and marketing guidelines associated with Medicare regulations, partner expectations (e.g.; AARP) and company policies and procedures

Job Medicare & Retirement Sales
Primary Location US-HI-Hilo
Other Location 
Organization C&S National Sales
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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