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NetOps Specialist Mid (Government)

AT&T


Location:
Honolulu, HI
Date:
04/27/2017
Job Code:
att4-4007071
Apply on the Company Site
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Job Details

Company AT&T

Job Title NetOps Specialist Mid (Government)

Jobid att4-4007071

Location: Honolulu, HI, 96823, USA

Description AT&T NetOps Specialist Mid works under general supervision and is responsible for the following:



+ Monitor the infrastructure and network, responding appropriately to alerts and events.

+ Respond to incidents from triage through resolution, including escalations, where appropriate.

+ Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services.

+ Provide root cause analysis documentation in accordance with Government procedures.

+ Provide data center support where appropriate.

+ Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues.

+ Provide incident notification to Government representatives.



Work is performed in 24/7 environment and must be able to work second/third shifts, weekends, and holidays.



5 or more years of relevant experience



Flexibility to work in 24/7 environment



Must be able to work second/third shifts, weekends, and holidays as needed



Certified in accordance with DODD 8570.1 / possess at least two active certifications of the following:



Computing Technology Industry Association (CompTIA) A+, Network+, Microsoft Technology Associate (MTA) certification, Security+ CE



DODD 8570.1 Information Assurance Technician I, II or III, as required by the environment.



Clearance:



Active Secret Clearance



Must be a US Citizen and possess or be able to obtain clearance



Apply on the Company Site

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