Network Consulting Engineer

  • Location:
    Bangalore, Karnataka, India
  • Area of Interest
    Engineer - Network
  • Job Type
    Professional
  • Technology Interest
    Collaboration, Video
  • Job Id
    1207188
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What You'll Do


The Cisco Managed Services (CMS) team seeks a Network Consultant Engineer to be part of managed services for Enterprise and Service Provider customers owns incident restoration/resolution as per agreed SLA's.

Who You'll Work With

Technology Services --This opportunity involves delivering Cisco Technical Services in the area of Collaboration as a service and Managed Service. The Qualified Engineer in this account will be able to have an impact on the Huge Enterprise and service provider customers and help them  to meet their mission.

Cloud and Managed Services (CMS) -- This is a team of leaders - we provide Collaboration as a service solution and Managed services to customers with cutting edge consulting to insure customer success. Our team members work collaboratively and together to deliver business outcomes to our customers, along with the resources to insure personal and professional growth.

Who you are

Responsible for delivering Cisco Technical Services in the area of Solutions, which includes Advisory, Planning, Design, Implementation, Release Management, Capacity Management and Optimization services, to large Enterprise and Service Provider environments.

•         Assists in the design, integration, and maintenance of the technical infrastructure and services (all aspects of the technology lifecycle) in the Unified Cisco Contact Center Enterprise (UCCE) Solution.

•          Leverages consultative approaches in building relationships with SMEs, both internal and external, to develop solutions. 

•         Configure/troubleshoot in a Cisco CUCM, UCCE solution

•         Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems; Escalation point for production support incidents and problems; may be required to work off hours to support issue resolution or system upgrades

•         Works on problems of diverse scope where analysis requires evaluation of identifiable factors affecting call routing, queues

•         Ensure that requirements for high availability are in place for the Cisco; Plans capacity needs; Manages design changes

•         Reviews or presents technology solutions to working teams, suppliers, and customers

•         Keep up-to-date on relevant competitive solutions, products and services.

•         Delivers migration plans and site roll outs with a thorough understanding on networked applications and related dependencies

•         Identify design requirements and recommendations for capacity, technical currency and future direction

•         Forecast and recommend short- and long-term strategies; lead implementation of those strategies

•         Plan network hardware and software upgrades in accordance with Lifecycle Management goals.

 Technology: 

•         Designing, Managing Cisco Unified Contact Center Enterprise technologies, Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS, Cisco FInnese.

•         Good Understanding and work Experience in third party products like, Appspace, eGain, Avaloque.

•         Must have hands on experience in VXML gateways, CUSP, and ACE.

•         Must have knowledge with the following Cisco voice applications Cisco Unified Communications Manager (CUCM) 11.x,10.x,9.x, Cisco Unity Connection Voicemail 11.x,10.x,9.x , Cisco Presence 11.x,10.x,9.x.

•         Must have understanding of Cisco VoIP service provisioning methods and procedures related to Moves/Adds/Changes along with system level provisioning including:

•         Experience with routine system administration tasks such as OS and application patches, upgrades and backups of the voice environment.

•         Demonstrated current working experience with the deployment and on-going management of Cisco networking solutions

•         Must be able to interface effectively with all levels of the organization

•         Able to work within a customer oriented, positive team environment

•         Strong interpersonal, oral, visual, and written communication skills for communications to technical and non-technical staff.

Significant exposure/familiarity with the following platforms: 

*     Cisco Unified Contact Centre Enterprise

·       Cisco Customer Voice portal, Cisco CTIOS, Cisco FInnese.

·       Third Party Applications like eGain, Appspace, Avaloque.

·       VXML gateways, CUSPs, ACE

·       Cisco Unified Communications Manager

·       Cisco Unity Connetion, Cisco IM & P

·       Cisco IM & P

·       Cisco Voice Gateways, Cisco Routers and Switches 

 Knowledge of/exposure to:

* Information Technology Infrastructure Library (ITIL) framework, with focus on Availability management, Release management, and Change Management
* Process Improvement identification/execution (e.g., optimization, proactive, innovation)
* The ability to work well as a team for the ultimate success of our customers.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. 

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 

We Are Cisco. 

 


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