Network Consulting Engineer - Collaboration

  • Location:
    RTP, North Carolina, US
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
    Collaboration, Video
  • Job Id

The Enterprise Voice Network Consulting Engineer provides Cisco Unified Communications consulting expertise for strategic large customers. The NCE skills range from detailed technical knowledge of a voice system architecture to application specific business needs.

Who You'll Work With
The Enterprise Voice Network Consulting Engineer develops the design of the customer VoIP solution at the systems and network level. The individual will execute to the Cisco IPC Delivery Methodology, best practices documentation development and thought leadership is expected. The position involves travel ranging from 10-25% over the long-term, including short periods of 100% weekday travel.

Who You Are
-Sets technical direction for Cisco Advanced Services best practices and functional roles within customer engagements
-Will act in a technical team leadership capacity and provides support for as focal point for highly complex customer problems.
-Assist and support identifying skills and business shortfalls in a customer environment, and participate in establishing programs to address them
-Generates voice network configurations from Low Level Design for highly complex environments; expected to generate standard project documentation including detailed test plan for highly complex networks.
-Performs analysis and diagnosis of highly complex VoIP networking problems.
-Builds simulated VoIP networks in test labs to resolve highly complex problems and compatibility issues.
-Plans and executes complex VoIP Upgrade and Migration activity.
-Assists customer with deployment of related tools that support a customer and related Network Management Systems
-Troubleshoots and resolves the highly complex customer VoIP network problems across a broad range of technologies.
-Supports pre-sales activity for highly complex networks.
-Expected to write technical white papers for new technologies supported by Advanced Services in an effort to develop VoIP network design & architecture best practices for Advanced Services.
-Actively participate in virtual technology teams within Cisco is required.

If so, our minimum requirements for this role are:
10+ years of experience with the following qualifications-
-Experience in a consulting role in a customer facing environment
-Experience in planning and design of Cisco Collaborations Solutions
-Experience in installing, configuring, and upgrading Cisco Collaboration products such as Cisco Unified Communications Manager and Unity Connection.

-Experience in CCM cluster plan, design and implementation

-Experience in plan, design, and deployment of Jabber or Spark
-Experience integrating third party products (examples, NICE, IP Based PBXs)  
-Experience with concepts and design around Cisco Unified Communications Manager Session Management Edition.
-Experience with SIP Implementations to Session Border Controllers (either Cisco or third party products such as ACME)
-Experience with voice gateways (H323, MGCP, SIP) including gatekeeper

Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.  We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We c

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