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Network Contract Support Specialist - Brentwood, TN

UnitedHealth Group

Brentwood, TN
Job Code:
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Job Details

758829 Network Contract Support Specialist Brentwood TN

Network Contract Support Specialist - Brentwood, TN (758829)

Position Description

Expanding access to affordable, high quality health care starts here. This is where some of the most innovative ideas in health care are created every day. This is where bold people with big ideas are writing the next chapter in health care. This is the place to do your life's best work.

The Network Contract Support Specialist manages network participation agreements with physician medical practices and health systems that yield a geographically competitive, product-based, stable network that achieves objectives for unit cost performance and trend management, and produces an affordable and predictable product for customers and business partners. The
Network Contract Support Specialist evaluates contracts, analytic reports and other data to ensure contract obligations are met and data integrity related to the network is accurately maintained across all business platforms, reporting and extracting data for various reports and analyses. May be responsible for representing the provider network area on reporting and tracking provider complaints, or for the support, coordination, and production of the paper directory cycles. Responsibilities also include establishing and maintaining strong relationships with business units across the enterprise, working with contract managers assist with data/reporting requirements, engaging in process improvement initiatives to improve workflow efficiency, and ensuring the network composition includes an appropriate distribution of provider specialties.

Primary Responsibilities:
  • Coordinate management of contract inventory across a team of contract managers, including ensuring contract obligations are met and provider contract data is maintained
  • Serve as internal point of contact for contract-related questions
  • Supports data requests for multiple projects related to physician contract remediation or migrations of business systems, streamlining and improving the consolidation or collection of data
  • Manage multiple projects related to physician contract remediation and other contracting initiatives
  • Coordinate with internal matrix partners to support contract / relationship management
  • Become a data SME that can assist with various data requests / pulls / manipulation
  • Pull and organize data correctly to answer specific business questions
  • Research multiple databases to pull in the correct or needed information
  • Assess and interpret customer needs and requirements
  • Identify solutions to non-standard requests and problems
  • Solve moderately complex problems and / or conduct moderately complex analyses
  • Work with minimal guidance; seek guidance on only the most complex tasks
  • Translate concepts into practice
  • Provide explanations and information to others on difficult issues
Required Qualifications:
  • High School Diploma / GED (or higher)
  • 2+ years of experience in a network management-related role, such as contracting, provider relations or other relevant work experience in healthcare related role
  • Experience with Microsoft Suite including Excel (sorting & filtering data), Outlook (send email), Word (create and edit documents), and PowerPoint (create presentations)
  • Ability to work 7:30 am - 4:30 pm, 8:00 am - 5:00 pm, or 8:30 am - 5:30 pm Monday through Friday
Preferred Qualifications:
  • 2+ years of experience utilizing financial models and analysis
  • Experience using Microsoft Access databases (queries and reports)
  • Knowledge of reimbursement methodologies, including Resource Based Relative Value System (RBRVS) and value-based incentive models
Soft Skills:
  • Ability to quickly learn new applications and systems with training
  • Problem solving and analytical skills; the ability to systematically analyze data and draw relevant conclusions and devise appropriate courses of action
  • Ability to multi-task, shifting back and forth effectively between two or more activities or sources of information
  • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others
  • Strong interpersonal skills, establishing rapport and working well with others
  • Strong customer service skills – ability to handle difficult conversations and communicate information effectively
  • Strong organizational skills, attention to detail
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life’s best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Healthcare, Managed Care, Hospital Contracting, Physician Contracting, Ancillary Contracting, Provider Network, Network Development, Provider Services, Contract Negotiating, Network Management, Contract Support, Brentwood (TN)

Job Details

  • Contest Number758829
  • Job TitleNetwork Contract Support Specialist - Brentwood, TN
  • Job FamilyNetwork Management
  • Business SegmentUnitedHealthcare Networks

Job Location Information

  • Brentwood, TN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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