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Network Controller Operator Associates (Government)


Honolulu, HI
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Job Details

Company AT&T

Job Title Network Controller Operator Associates (Government)

Jobid att4-4240298

Location: Honolulu, HI, 96823, USA

Description Position directly supports GIG capabilities and services in our 24x7 Global Network Support Center (GNSC). We work in a performance-based environment where our performance is based on pre-determined Acceptable Levels of Performance (ALP's).

+ Candidate will be "mission essential" and able to support rotating 12, 10, or 8hrs shifts based upon the requirement and resources available.

+ Required to support the development, documentation and tracking of measurements and metrics relevant to the ALP's.

+ Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information

+ Experience with one or more of the following: alarm surveillance, fault management, configuration management, LAN maintenance, performance management.

+ Expertise in one or more of the following: Routers; Crypto devices; Routing, Network appliances (CSU, DSU, etc), DSN/DRSN, DVSG, GVS, ATM General understanding of network topologies, both transport and IP. Ability to work in a team focused, dynamic environment.

+ Requires expertise in one or more of the following devices/vendors: CISCO, Juniper, SONET, SONUS, Nortel, Avaya or Marconi.

+ Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms.

+ Requires experience in one or more of the following Crypto devices: KG-340, KG-175A/D, KIV-7, KIV-19.

+ GTMS/ITSM Remedy: Understands the customer relationship tool which can be used to log/monitor the issues or problems faced by customers by the means of incident management tickets.

+ Understand the functions multiple RFO, and charging the correct Fault Durations Hours to each Fault Category.

+ Supports team members in taking ownership of tickets and updates the Action/Work log (troubleshooting steps performed during the selected course of action).

+ Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE, SSCP, GSEC or CCNA – Security) prior to start date


+ 1-3 years of experience specific experience in telecommunications network management, operations, installation or development.

+ CCNA is preferable but not required.

+ General experience includes increasing technical responsibilities in network management.

Clearance: Active Secret clearance based on a SSBI investigation. Top Secret Preferred.

Desired skills: CCNA, ITIL v3 Foundation certified

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

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