Network Engineer (Cisco TAC – LAN switching)

  • Location:
    Krakow, Poland
  • Area of Interest
    Engineer - Network
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1204467
New
Who We Are

We are the team of world-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

Opportunity

You are a Network Engineer specialized in LAN Switching and you want to be part of the TAC (Technical Assistance Centre). In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. This is a great opportunity for someone with patience and empathy to make an impact on our customers as well as to advance your career providing value to customers while working as an industry leader in networking technology.

What You'll Do

• Work for worldwide customers within your own team or with other Cisco teams to solve problems and enhance future products with limited supervision.
• Solve reported product and network problems of moderate and high complexity.
• Provide technical consultation to other team members in your area of expertise.
• Effectively utilize technical and customer relationship skills as well as databases of existing issues, debugging tools and lab simulations to analyze problems and identify solutions with a high level of customer satisfaction.
• Provide systems/product training and identify improvement opportunities and recommendations in products and processes.
• Keep up-to-date with the latest technology products in your area of expertise in order to provide a high quality support in current and future types of support services

Who You Are

• Bachelor’s or Master’s degree in engineering (Computer Science, Electrical Engineering, Telecommunication or equivalent)
• Related work experience involving customer exposure
• Very good technical foundation in networking (CCNA/CCNP/CCIE level equivalent)
• Able to communicate effectively in English both verbally and in writing
• Skilled in Effective Troubleshooting and Analytical thinking
• Very good knowledge of L2&L3 technologies


Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

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