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Network Engineer - Field Engineer

AT&T


Location:
Monterrey
Date:
04/20/2017
Job Code:
att4-4019870
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Job Details

Company AT&T

Job Title Network Engineer - Field Engineer

Jobid att4-4019870

Location: Monterrey, MEX

Description Level 2 on-site @ customer Datacenter in Monterrey, NL for the support and management of the routing, switching infrastructure for a major financial customer in Mexico.

Perform daily datacenter operation activities (Troubleshoot Tier 2 incidents, equipment configuration, services monitoring, support & management, MACD execution) for the customer datacenter infrastructure.



**Roles and Responsibilities:**

-Provide onsite support for datacenter infrastructure @ Apodaca/Monterrey datacenter.

-Responsible for the execution changes on the routing and switching infrastructure.

-Assist and provide hands and eyes for our L3 team.

-Configure and interpret sniffer captures.

-Interact with other customer service towers to ensure the end-to-end solution of issues.

-Maintain network operation under SLA´s

- 7x24 availability



**Key Competencies and Skills:**

- ITIL knowledge with technical network background.

- Fluent Spanish and English speaking.

- Service Management and Customer oriented.

- Good relationship with customers and capable to work under high stress.

- Knowledge of Cisco (Nexus / Blade switches). (desirable)

- Multi brand knowledge in routing & switching (Cisco, Juniper, Extreme) (desirable)

- +3 Years of Experience supporting & managing network devices



**Education and Qualifications:**

-Bachelor Degree in Computer Systems, Telecommunications, Electronics or similar.

-Spanish or English speaking degree or certification (if not mother tongue).

- Cisco CCNA R&S Certified

- Cisco CCNP R&S Certified

- Cisco Datacenter Certification (desirable)

- Sniffer Usage Training or demonstrable skills



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