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Network Engineer - Network L2 Vendor Mgnt & Monitoring Ops

AT&T


Location:
Mexico City
Date:
03/22/2017
Job Code:
att4-4065679
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Job Details

Company AT&T

Job Title Network Engineer - Network L2 Vendor Mgnt & Monitoring Ops

Jobid att4-4065679

Location: Mexico City, MEX

Description This role will provide L2 technical support, monitoring, coordination for all the Third Party network vendors of a major financial customer.



This role will assist our first point of contact for vendor management (vendor coordination) activities for complex issues, escalations or any peak in volume.



Troubleshoot LAN incidents for the equipment managed by AT&T that provides Third-Party Vendors and Mainframe connectivity.



**Roles and Responsibilities:**

- L2 technical support, monitoring, coordination for all the Third Party network vendors of a major financial customer.

- Assist our L1.5 for vendor management (vendor coordination) activities in complex issues, escalations or any peak in volume.

- Receive and deliver to the end customer the security compliance reports of the Third-Party Vendors’ equipment.

- Troubleshoot LAN incidents for the equipment managed by AT&T that provides Third-Party Vendors and Mainframe connectivity.

- Support for the disaster recovery plan (“DRP”) tests performed by the Third Party Vendors.

- Support for change windows for Third Party Vendors.



**Key Competencies and Skills:**

ITIL basic knowledge or demonstrable skills

Fluent Spanish and English speaking.

Service Management and Customer oriented.

Administration of network problems.

Capable to work under high stress situations

Capable to negotiate and maintain good communication with customer or customer Third Party vendors.

Experience working in a network monitoring center (desirable)

Network background with certifications.

Experience managing or supporting network problems.



**Education and Qualifications:**

Bachelor Degree in Computer Systems, Telecommunications, Electronics or similar.

Spanish or English speaking degrees or certifications (if not mother tongue).

Cisco CCNA R&S Certified or any other equivalent network certification

Cisco CCNP R&S Certified or any other equivalent network certification



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