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Network Engineer - Network Monitor Ops


Mexico City
Job Code:
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Job Details

Company AT&T

Job Title Network Engineer - Network Monitor Ops

Jobid att4-4019852

Location: Mexico City, MEX

Description Technical support and monitoring for all the network infrastructure (voice & data) of a major financial customer.

This role will be our first point of contact for opening and solving proactive and reactive network incidents (tickets) for the different network technologies (LAN, WLAN, WAN, Load Balancers, DHCP, IPT, PBX, etc.)

This position must role shifts in order to support a 7x24 operation.

**Roles and Responsibilities:**

- 7x24 monitoring of customer voice & data infrastructure (LAN, WLAN, WAN, Load Balancers, DHCP, IPT, PBX, etc.)

- Opening proactive tickets on Incident Management Tool (Maximo)

- Tier 1.5 network troubleshooting, incident documentation and follow-up until it´s resolution.

- Alert & communicate Sev1 according to defined process.

- Follow the escalation process (Tier 2, Tier 3)

- Execution of simple voice and data MACD

- Assist with the preparation of daily, monthly and quarterly operational reports.

**Key Competencies and Skills:**

ITIL basic knowledge or demonstrable skills

Fluent Spanish and English speaking.

Service Management and Customer oriented.

Experience working in a network monitoring center (NOC)

+3 Years of Experience Managing Cisco Devices (Voice & Data)

+3 Years of Experience Managing Avaya Voice Products.

Availability to work different shifts in order to support a 7x24 operation

**Education and Qualifications:**

Bachelor Degree in Computer Systems, Telecommunications, Electronics or similar.

Spanish or English speaking degrees or certifications (if not mother tongue).

Cisco CCNA R&S Certified or

Cisco CCNA Voice Certified

Experience managing Avaya products or demonstrable skills (desirable)

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