Network Engineer (Problem Management)

  • Location:
    Krakow, Poland
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
  • Job Id

 What You'll Do

Cisco seeks a Problem Manager to join some of the industry's brightest minds in providing proactive incident management support. In this role you will be empowered to transform the way that CMS delights our customers. This leadership role is a position of large influence and impacts the way that CMS continues to lead the industry 

Main Responsibilities:

  • Problem Management responsibilities will primarily be reactive in nature working on root cause for Major and Chronic Data Incidents.
  • Analyze and troubleshoot large complex networks with mixed media and protocols. 
  • Act as a focal point and escalation contact for high priority and high impact problems
  • Create Root Cause Analyses and Major Problem Reviews and present findings to the customer. 

Who You’ll Work With

In this role you will gain insight into the detailed functionality of Cisco products and partners with all distributed elements of the supply chain. You will be exposed to all of CMS services/technologies and will have a significant influence in driving improvements. 

Minimum Qualifications:

  • Strong working knowledge of IPSEC, Routing, Switching, Architecture, Data Center. Operating systems to include IOS, NS-OS, IOS-XE / XR.
  • Understand and have working experience in a results driven environment, such as a NOC, for a minimum of 5 years.
  • Firm understanding of ITIL Process guidelines, with specific focus on Service Operations and Problem Management
  • Ability to isolate problems and deliver solutions with a high level of customer satisfaction
  • Experience with developing and presenting consumable customer reports

Desired Skills

  • Proven planning, prioritization and organizational skills
  • Strong written/verbal communications skillset.
  • Strong interpersonal and teamwork skills.
  • Able to work independently with minimal supervision. 


Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

 Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco




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