Network Engineer with Italian

  • Location:
    Krakow, Poland
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
  • Job Id
What You'll Do

• Provide Network-level problem resolution, including troubleshooting on the entire Cisco network for complex and critical issues.
• Provide problem root-cause analysis at the network infrastructure level and produce detailed technical reports that include root cause, next steps, and recommendations for corrective and preventive actions.
• Provide Software Referrals to address critical problems identified across customer’s network.
• Review and analyse network trends and work with the High Touch Operations Manager (HTOM) in providing quarterly reports detailing corrective action plans, and other actions planned for the next quarter.
• Shorten the time to resolution during complex and critical network-level. situations by using knowledge of the customer network and their operations.
• Assist the High Touch Operations Manager (HTOM) on any technical matters which may arise in the delivery of the High Touch program on their customer accounts.

Who You'll Work With

We are the premium support services for our large to medium sized customers. Our services are transforming taking our customers along with us on this journey. Our services help to optimise the management of our customer’s network to improve operational efficiency and minimize business disruption. This personalized, premium service offers a wide range of benefits that collectively focus on a single objective: achieving their desired operational out comes.
Our team supports large service providers. We are a strong and close working team that works very well together and looking add another team player.

Who You Are:

You must be a self motivated individual that is dedicated to exceeding client expectations, be willing to contribute to team efforts and in addition to their technical ability must also possess strong communication and interpersonal skills:

Educational Background Recommended

• 4+ years experience in network engineering or a telecommunications support environment. 
• CCNP level knowledge required, CCIE or equivalent networking qualification is highly desirable.
• Experience working with a large Service Provider. 
• Understanding of networking technologies and services.
• Proven working experience on Cisco IOS products.
• Proven leadership skills with the ability to engage and coordinate with other technical resources seamlessly during the trouble shooting process.
• Focus on network-level support versus device-level support.
• Resolution ownership, regardless of technology involved.
• Greater commercial awareness, fully appreciate the impact that network outages can have on a customers’ core business.
• Ability to engage and present to customers at a senior management level.
• Strong technical presentation skills.
• Leverages and contributes to Virtual Teams.
• Good understanding of business process and requirements in a support environment.
• Fluency in English and Italian
• Ability to work successfully as a team member in a cross-functional matrix environment.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.


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