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Network Facility Technician I

Cox Communications

Phoenix, AZ
Job Code:
Cox Communications
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Job Details

Company Cox Communications
Title: Network Facility Technician I
JobID: 1712924
Category: Engineering
Industry: Cox Communications, Inc.
Job Type: Full-time


Cox Communications is searching for a Network Facility Technician I.  This role is expected to assist in the performance of work involving installations, turn up, testing, break fix, maintenance and monitoring of communications systems in an MTC, STC, or other technical facility in a 24X7, on-demand environment. To assist in the maintenance, troubleshooting and restoration of the functionality of MTC technologies by performing scheduled and routine tests of performance on all hardware and equipment, installing, activating, modifying, repairing, maintaining and aligning equipment per business needs, and to provide technical support for all services offered using established processes, scripts, and procedures.

Primary Responsibilities and Essential Functions:

Assist in the validation of work packages, executing project MOPs with boundary partners

Assist in the validation and authentication of the operational performance of network systems equipment for compliance to design specifications and quality of service targets by utilizing appropriate test equipment and management platform practices

Responds to alarms or outage notifications; analyzes and troubleshoots problems for quick resolution in conjunction with Regional or National Network Operations Centers to restore service or to escalate as appropriate.

Responsible for ensuring that the installation, documentation, turn-up and maintenance of circuits and equipment conform to Cox standards.

Assist in the execution of network installations by studying work packages, bill of materials, plans, manuals, and technical specifications, ordering and gathering equipment, supplies, materials, and tools, assessing installation, site preparation and installation diagrams

Establishes voice, video and data networks by running, pulling, terminating, and splicing cables, installing telecommunications equipment, routers, switches, multiplexers, cable trays, programming features, establishing connections and integrations, following industry and Cox standards, activating and utilizing remote access tools, working with contractors and other boundary partners

Verifies service by testing circuits, equipment, and alarms, identifying, correcting, or escalating problems

Documents network by labeling and routing equipment and cables, updating, under supervision, configuration diagrams and specifications

Maintains network by troubleshooting and repairing outages; testing network back-up procedures

Maintains internal and external customer rapport by listening to and resolving concerns, answering questions

Maintains safe work environment by following codes, standards, and legal regulations. To include, but not necessarily limited to: fire suppression, access systems, HVAC, PPE, and related topics

Keeps supplies ready by inventorying stock, placing orders and verifying receipt.

Updates job knowledge by participating in educational opportunities, reading technical publications and taking advantage of other training opportunities

Enhances department and organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments

Acts as a liaison with other departments, vendors, and customers to correct error conditions, implement change requests and update project status

Implements work orders, creates Remedy tickets, coordinates installation, activation and testing as needed in the turn up of services to ensure customer satisfaction and acceptance of circuits and services

Participating in the completion of PIR’s as needed.

Ability to participate in standby rotation




       High School Diploma, GED or relevant work experience

       Two to three years’ experience in RF plant, cabling, field services or related technology

       General knowledge of basic operation and principles of generators and power systems

       Knowledge of RF and Ethernet properties and testing

       Excellent written and verbal communication skills

       Valid local State Driver’s License with driving record that meets Cox standards

       Knowledge of monitoring and tracking tools related to troubleshooting

       Ability to use various video, data, fiber and RF test equipment




       AS/AA or Technical Certification in related discipline desired (i.e. electronics)

       Industry certifications (SCTE, BCT, BCE, NCTI, BICSI, etc.)

       Previous exposure to fiber optic transport technology

       Knowledge of signal flow layout of Telecomm Facilities

       Working knowledge of Cox specifications as they relate to all Telecomm Facilities

       Understanding of earth stations and free space signal flow and associated equipment

       Understanding of and ensuring the compliance to all applicable FCC regulations

       Understanding of telecom facility and environmental planned maintenance and monitoring needs

About Cox Communications


Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and

Organization: Cox Communications, Inc.

Primary Location: US-AZ-Phoenix-1550 W Deer Valley Rd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: 2017-08-18
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