Network Security Engineer - AAA

  • Location:
    Krakow, Poland
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
  • Job Id

Who You Will Work With

Technical Services is team of world-class technical specialists whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

Cisco TAC seeks a Network Engineer specialized in Security Technologies (AAA) to be part of the TAC (Technical Assistance Center). In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain.

What You Will Do

  • Work for worldwide customers within their own team or with other Cisco teams to solve problems and enhance future products with senior engineer supervision.
  • Solves reported product and network problems of moderate and high complexity.
  • Effectively utilize technical and customer relationship skills as well as databases of existing issues, debugging tools and lab simulations to analyze problems and identify solutions with a high level of customer satisfaction.
  • Provide systems/product training and identifies improvement opportunities and recommendations in products and processes.
  • Keep up-to-date with the newest technology products in their area of expertise in order to provide a high quality support in current and future types of support services.

Who You Are

  • Bachelor's or Master's degree in engineering (Computer Science, Electrical Engineering, Telecommunications).
  • Minimum 1 year of customer support experience or equivalent customer facing exposure.
  • Good technical foundation in networking (CCNA equivalent level or above) is required.
  • Fluent English.
  • Passion and demonstrated ability to learn and work in a multicultural team environment.
  • Ability to drive to achieve goals with limited supervision.
  • Resilience to work under pressure, ability to prioritize pending tasks.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.


Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.


Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


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