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Network Specialist, Field Engineer

AT&T


Location:
Mexico City
Date:
04/27/2017
Job Code:
att4-4019866
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Job Details

Company AT&T

Job Title Network Specialist, Field Engineer

Jobid att4-4019866

Location: Mexico City, MEX

Description Tier 2 Level On-Site Support for the LAN & Voice infrastructure for a major financial customer in Mexico.

Good relationship with customer with leadership skills and capable to work under high stress.

Tier 2 Support for issues or incidents in customer infrastructure (voice & data)Service Management and Customer oriented.

Execution Service Delivery and Support functions. 7X24 availability.



**Roles and Responsibilities:**

Tier 2 Level On-Site Support for the LAN & Voice infrastructure for a major financial customer in Mexico.

Good relationship with customers with leadership skills and capable to work under high stress.

Administration of network problems.

Tier 2 support for complex issues or incidents in customer network & voice infrastructure.

Interpret sniffer captures, Interact with other IBM service towers to ensure the end-to-end solution of issues.

Review traffic flows

Interact with other AT&T personnel.

Execution Service Delivery and Support functions. 7X24 availability.

On-site support during business hours, remote support off business hours.

7x24 OnSite availability if needed.

Interact with IBM/IBM Customer, AT&T, Vendors and Suppliers.



**Key Competencies and Skills:**

Fluent Spanish and English speaking.

ITIL Knowledge or demonstrable skills

Service Management and Customer oriented.

+5 Years of Experience Managing Cisco Devices (Voice & Data)

+5 Years of Experience Managing Avaya Voice Products.

Sniffer Usage Training or demonstrable skills.



**Education and Qualifications:**

Bachelor Degree in Computer Systems, Telecommunications, Electronics or similar.

Fundamentals of Project Management and ITIL.

Fluent Spanish and English speaking.

Service Management and Customer oriented.

Cisco CCNA Certified

Cisco CCNP Certified

Sniffer Usage Training or demonstrable skills.

Avaya Certified or demonstrable skills.



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