Network Support Engineer (New Graduate), UK

  • Location:
    London, England, United Kingdom
  • Area of Interest
    Technical Support
  • Job Type
    New Graduate
  • Technology Interest
    Networking, Wireless, Mobility
  • Job Id
    1224651
New

Overview

Looking for the perfect job to jumpstart your career? Come join the leader of cloud-managed IT! We provide quality support to over 690,000 active networks worldwide to ensure our clients’ network infrastructures run seamlessly and effectively. With over 30 Network Support Engineers in our London office, across 3 teams, it has never been a more exciting time to be joining a business that is revolutionising IT!

As a Network Support Engineer with Cisco Meraki, you will deepen your expertise in networking, and simultaneously grow as an individual. Meraki Support’s core ethos is to build trust with our clients and solve complex and important problems on a day-to-day basis.

You will have the opportunity to work closely with our Meraki product line, including our wireless access points, security appliances, and switches and assist customers as issues arise in their networks. Our Network Support Engineers are foremost problem­-solvers who are passionate about networking, and we seek talented, enthusiastic, and tech­-savvy individuals to build upon our expanding support organization. This customer­-facing role will expose you to a diverse group of teams within Cisco Meraki, which includes but is not limited to - Engineering, Product Management, and Sales. You will be provided with opportunities for career growth in a fun, challenging, and fast­-paced environment.

Responsibilities

  • Diagnose and troubleshoot wireless, security, switching, phone and other various network-related issues reported by Cisco Meraki customers and partners
  • Own each networking issue through the process from initial creation to resolution
  • Collaborate with other Support team members to fix network outages, misconfigurations, and complex networking issues of customers’ devices
  • Read and analyze packet capture using Wireshark
  • Work with Engineering and Management to diagnose and resolve critical escalated issues
  • Use acquired knowledge to suggest, edit and write in-depth Knowledge Base articles
  • Stay up to date on Meraki features and technology by attending lunch and learns, participating in Engineering and Product team communication, and keeping up with enterprise and cloud networking trends

Qualifications

  • Thorough comprehension of fundamental networking protocols, including TCP, STP, ARP, Ethernet, OSPF, etc.
  • Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, 802.11a/b/g/n/ac wireless networks
  • Previous internship, work experience or volunteer work in a network lab environment helpful
  • Outstanding English language written and verbal communication skills and comprehension
  • An eagerness to learn from others and be a team player
  • Passionate about networking, IT and helping people
  • Working towards or have a B.S. in Computer Networking, Information Technology, or a related discipline from a top-tier university. Complete degree necessary to begin work.

 

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records

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