NOC Engineer - Jasper IoT

  • Location:
    Alpharetta, Georgia, US
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
    Internet of Everything
  • Job Id
** MUST be local to Alpharetta, GA to be considered.

Role will be covering graveyard shift as this team operates 24/7 - 365 a year. Hours will be from 11PM EST- 9AM EST with a choice of either Sunday-Wednesday OR Wednesday- Saturday. If you cannot commit  to the following days, please DO NOT apply.

The NOC Engineer will be responsible for:

  • Providing 24/7 surveillance and support for internal departments and external customers to troubleshoot problematic systems or trends
  • Providing a leadership role in resolving service impacting issues.
  • Coaching and mentoring other staff members as needed to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture.
  • Meet very aggressive network availability, MTTR, and ticket handling objectives while providing hands-on leadership during network events and or incidents.
  • Helping collect network data to validate assumptions.
  • Providing real-time communication internally and externally.
  • Fully automated unit tests as per Cisco-Jasper Software Standards
  • Working with wireless carrier partners to help identify interactions between their network, the Jasper network, and customers’ devices.
  • Self-starter with the potential to collaborate directly with designers, developers, program managers and network quality testers.
  • Passionate about customer service and 'right the first time' principles.

Candidate Qualifications:

  • BS in Computer Science or equivalent experience.
  • 5+ years of relevant work experience.
  • Working knowledge of Linux/UNIX system infrastructure.
  • Understanding of DNS, CDN and application load balancing fundamentals.
  • Experience with Web Framework, Data API and F5 experience a plus.
  • Working knowledge of SQL like databases desired.
  • Experience in a SaaS or hosted application service provider environment.
  • Strong analytical, communication, and customer interfacing skills.
  • In-depth knowledge of algorithms, core software technologies, including server-side programming, and large-scale distributed systems.
  • Effective in working with strong technical teams across the company with strong interpersonal and communication skills.
  • Must be self-motivated with the ambition to problem-solve, learn and create one’s own mechanisms for resolving issues and most importantly, communicate effectively with the ability to work in a team environment.
  • Basic working knowledge of scripting languages and configuration files.
  • Must be able to work independently.
  • Have very strong skills in Root Cause Analysis (RCA) and problem resolution.
  • Limited Travel as needed.

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