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O2C Analyst


San Jose, CA 95116
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Job Details

**Role Description**

Pfizer's Global Financial Solutions (GFS) Shared Services is a well-established operation with

beginnings in Memphis, Tenn., in 1997. The organization expanded to Europe in 2003, Asia in

2007, Latin America in 2013, and Eastern Europe in 2014. In 2016, GFS welcomed Cairo into

its network, providing financial shared Services support to the AfME region. GFS Shared

Services has a workforce of more than 900 Pfizer colleagues, in addition to a successful

partnership with a Business Process Outsourcing (BPO) partner, Genpact, in three locations


The GFS Shared Services Center (SSC) for the Latin America Region (LAR) is a high

performing team responsible for the timely delivery of standardized financial processes on behalf

of Pfizer. The organization performs certain Record-to-Report, Invoice-to-Pay, Travel &

Entertainment, Credit-to-Cash and other related activities from a regionally centralized locations

in San Jose, Costa Rica.

The Chargeback Analyst will process chargeback claims for wholesalers in the US and Puerto

Rico and resolve exceptions related to contracts, products and membership timely and

accurately. The Chargeback Analyst will regularly interface with internal and external

customers including, but not limited to GFS Americas, Wholesalers, Contract teams, Business

Technology and A/R and Collections. The Chargeback Analyst will identify data and systems

issues related to wholesaler chargeback submissions timely, and work to eliminate recurring

issues and rework. The Analyst will also answer inquiries in shared mailboxes and provide audit

support to US colleagues.

This is a great opportunity to join a high performing and dynamic organization with

opportunities to grow and develop. The role requires flexibility; both in terms of working hours,

given that there will be peak periods each quarter; as well as working collaboratively in a highly

team based environment.


Responsible for the timely and efficient payment of chargeback claims to business trade

customers (wholesalers) for Pfizer's worldwide businesses.

Research chargeback claims submitted from wholesalers and/or distributors and dispute if

necessary by comparing debit memos received to the information provided in Pfizer's contracts.

Collaborate regularly within the department with colleagues to review processes, metrics,

industry updates and issues pertaining to chargebacks and membership.

Manage Chargeback and Membership Work in Process (WIP) lines

Manage shared Chargeback and Membership mailboxes

Provide audit research and support for Chargebacks and Memberships

Provide project research for Chargebacks and Memberships

Participate in GFS Americas order-to-cash initiatives as needed.

Interface regularly with the business units supported.


Bachelor's degree from accredited institution required, preferably in Business or Finance

0-2 years of experience required, ideally in a Finance or data processing related position

English language skills required. Candidates will be evaluated for oral and written fluency.

Pharmaceutical industry or contracts experience preferred

Attention to detail, problem solver and strong analytical skills

Excellent time management and an ability to manage large volumes of work

Strong communication skills and a team player

Be able to work independently in a team environment

Proficiency with MS Excel and other computer applications

ERP experience preferred

Must maintain a high degree of accuracy, attention to detail

Must be able to organize and process a high volume of transactions

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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