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On Site Customer Service Account Manager - Palm Beach, FL

UnitedHealth Group


Location:
Broward County, FL
Date:
02/20/2018
2018-02-202018-03-21
Job Code:
750615
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Job Details

750615 On Site Customer Service Account Manager Palm Beach FL

On Site Customer Service Account Manager - Palm Beach, FL (750615)

Position Description

Position Description:


Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic. It’s positive. And it’s being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best resources and tools in the world to help serve our members. You’ll play a leadership role in a high volume, focused and performance driven call center where the goal is always to connect with members and enhance the customer experience. This is no small opportunity.


This role is equally challenging and rewarding. Within a high volume environment, you’ll need to model and act as an Ambassador for the company while solving complex health care inquires The Service Account Manager acts as a customer advocate to resolve escalated and complex issues.


Primary Responsibilities

  • Provide expertise and customer service support to members, customers and/or providers
  • Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers
  • Identify and resolve operational problems using defined processes, expertise and judgment
  • Investigate claim and/or customer service issues as identified and communicate resolution to customers
  • Provide feedback to team members regarding improvement opportunities

Required Qualifications   

  • High school diploma / GED or higher
  • 4+ years of customer service experience analyzing and solving customer problem  
  • Must be punctual with the ability to work between the hours of 8a-5p
  • Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

Soft Skill:

  • Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, healthcare, office, phone support, training class, customer service advocate, customer service rep, SME, Senior, SR

Job Details

  • Contest Number750615
  • Job TitleOn Site Customer Service Account Manager - Palm Beach, FL
  • Job FamilyCustomer Services
  • Business SegmentEmployer and Individual

Job Location Information

  • Broward County, FL
    United States
    North America
  • Other LocationsWest Palm Beach, FL

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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