Onboarding - Customer Success Manager - Stealthwatch

  • Location:
    Alpharetta, Georgia, US
  • Area of Interest
    Engineer - Software
  • Job Type
    Professional
  • Technology Interest
    Security
  • Job Id
    1202164
New

Onboarding - Customer Success Manager 
Alpharetta, GA

What You'll Do
Our Team runs the Stealthwatch Customer Success On-Boarding program. Upon close of sale, you will engage and coordinate with the customer and Professional Services team to schedule any pending service engagements, as well as partner with the Technical Support team to address any roadblocks to a successful deployment. 

 

Who You'll Work With

You will interface with the majority of Stealthwatch teams including: sales, professional services, support, educational services etc. You will connect with these teams to establish cross communication and build relationships to ensure the customers are getting the most value possible from Stealthwatch products. 


Who You Are
You will be responsible for initiating and managing customer experience post-sale; tracking customer success and product and service consumption; and establishing strong customer and partner relationships. Additionally, you will be involved in the integration of the Stealthwatch onboarding business with the rest of the Cisco security portfolio. 

You will have account management or customer service experience paired with excellent business acumen, strong interpersonal skills and accomplished persuasion and negotiation abilities.

Stealthwatch is in the process of being integrated with the rest of the Cisco security product portfolio and you will play an integral part to shepherd the onboarding business through integration and migration. This includes awareness and understanding of the current Customer Success motion, and identifying strategic ways to incorporate those processes into Cisco programs without disrupting customer experience.

Our minimum requirements for this role: 
● BA/BS preferred
● Minimum 2-4 years of experience in account management, or customer service 
● Strong customer focus and passion for helping customers succeed
● Creative problem-solver with great attention to detail
● Proactive and results-oriented, with strong prioritization skills
● Versatility to manage wide variety of projects and flexibility to adapt to new requirements
● Excellent verbal and written communication skills
● Proficient use of Excel & CRM tools

Pluses:
● Experience wtih Network and Security products and technologies
● Salesforce Experience


Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. 

 

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 

We Are Cisco. 

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