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Onboarding Specialist


Iselin, NJ
Job Code:
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Job Details

Position Title: Onboarding Specialist
Job Code: 463858
Job Location: New Jersey-Iselin
Prudential Retirement is an industry leader in the Stable Value, Pension Risk Transfer, Structured Settlements, and Full-Service businesses. The Structured Settlements business delivers financial security to personal injury claimants and their families through long term financial arrangements that provide financial wellness at a time of uncertainty in their lives.  We are an industry leader in this space because of our financial strength and focus on our long-term commitments to our customers.
Primary responsibilities include:
  • Entering new sales in the New Business System 
  • Processing broker commission payments
  • Monitoring cases for upcoming first payments
  • Monitoring and managing assigned pending cases
  • Performing good order review of required forms and documents
  • Drafting contracts
  • Recommending service and workflow improvements
  • Maintaining department Service Level Agreements
  • Maintaining department production and quality standards
  • Assisting the Support Team when needed
  • Assisting the Post Issue Team when needed

  • Bachelor's Degree required or commensurate experience
  • Minimum of 2-4 years relevant experience; structured settlements knowledge considered a strong plus.
  • Customer Focused - understands the importance of maintaining our customer base
  • Must possess excellent attention to detail
  • Self-motivated with the ability to work independently and provide timely results
  • Team player
  • Strong verbal and written communication skills
  • Ability to adjust priorities to meet changing business needs
  • Proficient with Microsoft Office- (MSWord, Excel, PowerPoint, Outlook, SharePoint)
  • Based on work volumes and available resources, after hours coverage may be required

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Administrative and Support Services
Schedule: Full-time
Apply on the Company Site
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