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OpenStack Cloud Support Engineer (Advanced)


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Job Details

Company AT&T

Job Title OpenStack Cloud Support Engineer (Advanced)

Jobid att4-4868710

Location: USA

Description Interested in Cloud Computing?

Our Global Compute & Storage Operations organization is currently seeking a dynamic and talented individual to join our world-class Tier-2 support team as a Cloud Support Engineer located in our Bratislava, Slovakia office. This is an opportunity for you to work for the world’s leading network provider! The future is now, are you ready for the challenge?

**Roles and Responsibilities:**

• Installing, configuring, and maintaining servers running Ubuntu Linux + OpenStack

• Installing, configuring, and maintaining servers running VMware ESXi

• Monitoring and tuning systems to achieve optimum performance

• Perform system analysis, configuration management, and develop improvements for system availability and reliability

• Diagnose system issues, resolve outages, and perform root cause analysis

• Design, develop, recommend, and implement new or revised system software, configuration utilities, and automated processes, as necessary.

• Provides technical expertise for system transitions, migrations, and consolidations

• Perform SAN maintenance and troubleshooting

• Troubleshooting of TCP/IP networking within the OS and network layer

• Act as an escalation point for next level support

• Work closely with internal customers to understand their processes and requirements and how it impacts your team

• Collaborate with peers from around the world to ensure customers are provided world-class support

**Key Competencies and Skills:**

• Advanced knowledge of OpenStack + Basic knowledge of Ubuntu Linux

• Intermediate knowledge of VMware ESXi

• Understanding of IP addressing and routing; ability to troubleshoot network issues

• Basic knowledge of NAS and SAN storage

• Shell scripting (sh/ksh/bash), Python, and PERL knowledge

• Ability to multitask while working in a high pressure environment

• Ability to understand the technical design/architecture of computer systems, networks, and applications

• Ability to learn new technologies quickly and without supervision

• Fluent use of English written and spoken

• Clear and concise communication

• Flexibility to work nights/weekends as required

**Education and Qualifications:**

• Advanced knowledge of OpenStack

• Intermediate knowledge of VMware ESXi

• High School Graduate

• Bachelor’s or Master’s degree in Computer Science or a related field

• Upper Intermediate English skills (written and verbal) – B2 Level

• Good organization and attention to detail

• A logical mind-set and a passion for problem solving and teamwork

• Experience in a multi-national, multi-cultural, and global environment is preferred

• Experience within the IT, telecommunications, and/or networking industry is desirable

**Additional Information:**

Some benefits within AT&T are:

• Compensation for income loss due to sickness

• Group Life and Health Insurance, private medical program

• Learning opportunities through the curriculum at AT&T University

• Special bonus for the important life events e.g. birth of child, marriage

• Discounts at local businesses

• Annual bonus

• Sport & Culture

• Flexible working

• Numerous lifestyle discounts

• Company events

Apply on the Company Site
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