Operation Manager

  • Location:
    Tokyo, Kanto, Japan
  • Area of Interest
    Business Strategy and Operations
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1025883
The Business Entity
The Team
*	Customer and Partner Services (CPS) organization is part of Cisco Operations team and on a path to becoming a fully digitized organization.
*	CPS is focused on streamlined, high-speed operations
*	Our charter is to deliver globally consistent, scalable, E2E business processes which support transactions with and for Customers, Partners and Sales
*	Continued focus on efficiency, effectiveness and cost optimization with a balanced approach for continuous improvement to ensure ease of doing for Cisco and these key stakeholders
*	Aim to deliver the best possible services using the power of digitization to drive our future

Role & Responsibilities
The Regional Operations team within the Customer and Partner Services (CPS) organization is seeking an exceptional individual to work directly with senior sales, account managers and other cross-functional internal stakeholders to provide world class operations management and advisory services. These services will include
* Commit management services (which is to support/manage of order booking against sales forecast) involving ensuring visibility to CPS leadership and sales leadership around commit execution and proactive risk mitigation of impact to commit through deal readiness and other engagement
* Engagement for sourcing strategic deals across product, service, software and solution offerings of cisco considered strategic to the business
* Performance management reviews of CPS services enabling key business priorities of sale leadership team and providing feedback to service owning organizations to optimize the experience
* Driving initiatives to address opportunities for improvement, unaddressed problems relevant to the sales segment in operational whitespace areas within the operations organization
* Represent the voice of the sales segment in key program/capability/transformation rollouts and proactively address relevance/adoption issues

Minimum Qualifications
* Data analytics skills with ability to translate data into business intelligence
* Ability to translate sales priorities in a consultative manner to drive operational excellence
* Solution minded to understand root cause and implement necessary changes
* Demonstrated ability to build and manage relationships within Cisco
* Strong collaboration, influencing and facilitation skills. Proven ability to influence and lead outside of organization, across roles and functions with key decision makers
* Enjoys working in a fast paced changing environment. Demonstrated, take-charge attitude, and able to demonstrate flexibility and resilienc

Desired Skills
* Excellent communication and presentation skill at all levels of management
* Advanced PowerPoint skills
* Advance Excel skills
* Change management skills
* Fluent English
* Native Japanese

About Cisco
The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.

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