Operational Team Lead

  • Location:
    Krakow, Poland
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
  • Job Id

Who You’ll Work With

The Technical Services EMEAR Smart & Solutions PMO team brings together a truly diverse team from across our region, offering an exciting combination of different cultures, time zones and capabilities. This team continuously looks to increase its knowledge, focusing on improvement and innovation to ensure that the customer is always put first through exceptional delivery.  

The team delivers Technical onboarding and adoption to our Cisco Services customers. It begins at the start of the contract lifecycle through onboarding; enabling customers to be engage and start working with their service as quickly and smoothly as possible, through to ongoing adoption activities where customers are proactively supported in obtaining their business outcomes throughout the remainder of the contract. It is through this lifecycle collaboration that Cisco can support the customer in maximizing their Services $ and increasing renewal rates.  

What You'll Do

The role will drive the operational technical onboarding and adoption activities that are delivered by the Services Onboarding Managers (SOMs) and will report into the Smart & Solutions PMO Manager 

Oversee and drive the delivery of technical onboarding & adoption activities for identified Services contracts in accordance to process and metrics 

Be the escalation route, at the group level, working with stakeholder teams to mitigate onboarding and adoption obstacles for delivery  

Hold live account reviews 

Communicate and implement new/and or updated processes 

Capacity planning and account allocation  

Maintain induction schedule programme 

Co-ordinate the maintenance and upkeep of group jive page including case studies and articles

Be the EMEAR representative, alongside regional counterparts (AMER, APJ&GC), for discussion and creation of best practices, process requirements and improvements

Attend regular global delivery meetings with regional counterparts (likely to be outside of your locations’ business hours to due to timezone factors) 

Contribute to the compilation and delivery of quarterly business reviews  

The role does not include people management

Who You Are (min qualification) 

Proven experience of leading a team, preferably across multiple geographies 

Proven project management or customer delivery experience ideally in an IT based role 

ITIL certification preferred but not mandatory

PMP, Prince II or other project management certifications welcomed

Desired Skills

Business level fluent English 

Attention to detail 

Good presentation skills, verbal and written, able to communicate at all levels  

Able to work independently with minimum supervision

Well organized and structured 

Ability to think and plan ahead, to be able to foresee and mitigate issues with tenacity  

Who  Why Cisco?

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.

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