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Operational Technical Writer – Multiple Locations

UnitedHealth Group


Location:
RANCHO CORDOVA, CA
Date:
09/05/2017
2017-09-052017-10-04
Job Code:
1779899
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Job Details


Operational Technical Writer – Multiple Locations(Job Number:728141)
Description

Position Description:

Healthcare isn’t just changing. It’s growing more complex every day. ICD-10 Coding replaces ICD-9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities. 

 

Who are we? Optum360. We’re a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide. 

If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work.


Primary Responsibilities:

  • Creating Standard Operational Procedure documentations through shadowing of employees 
  • Creating and editing training materials or employment manuals for the departments
  • Engage / collaborate with appropriate stakeholders and SMEs to identify business needs, performance goals and gaps
  • Demonstrate understanding of our business (organization structures, business strategies,  goals and objectives, global businesses)
  • Adhere to applicable internal and external communication standards established for the business (e.g., internal style guides, communication industry standards, company branding)
  • Determine project goal / milestones based on identified business needs / timelines, and obtain appropriate approvals (e.g., go / no go decisions, check points)
  • Obtain stakeholder and SME approval/sign-off of documentation materials (following review cycles) and make needed revisions based on stakeholder feedback
  • Publish and upload files to the appropriate locations (knowledge library, SharePoint)
  • Respond to on-going feedback from trainers, and make appropriate adjustments to documentation deliverables
***Position can be located in: Rancho Cordova, CA; Eden Prairie, MN; and Phoenix, AZ***

Job Training Design & Development
Primary Location US-CA-RANCHO CORDOVA
Other Location US-AZ-Phoenix, US-MN-Eden Prairie
Organization O360 Rev Cycle Ops
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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