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Operational Trainer - Hooksett, NH

UnitedHealth Group

Hooksett, NH
Job Code:
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Job Details

Operational Trainer - Hooksett, NH(Job Number:724963)

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Health care is constantly changing and UnitedHealth Group is driving that change. Now more than ever, we need people like you who can keep pace with the training needs of an organization helping to heal the health care system. When you join us as an Operational Trainer, you will work with an elite team of trainers who share your energy, passion and commitment to learning and development. You will assess, develop, deliver and measure training to meet organizational development needs. Here, you're expected and empowered to be your best, to grow and to develop your skills. Why not join us in helping others do the same? Apply today and start doing your life's best work.(SM)

Positions in this function are responsible for training within a function such as Claims or Customer Service. Does not train outside of specialty. May also be involved in the design process. Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.

Primary Responsibilities:
  • Develop training programs and deliver learning experiences that are high quality and engaging. Be creative!
  • Demonstrate understanding and effectively communicate how upstream / downstream impacts of operational processes (e.g., first-call resolution, claims accuracy, timelines), impact customers / consumers / providers.
  • Identify and adopt the facilitation approach that best meets the learning styles and needs of the audience, and achieves established learning objectives (e.g., audience analysis, audience engagement)
  • Maintain and apply knowledge of facilitation best practices, and demonstrate appropriate teaching method, style and pace to optimize learning, adopting different delivery approaches / mechanisms as needed (e.g., technology usage, questioning techniques, story generation)
  • Provide support to production floor as needed to ensure success of employees
  • Responsible for tracking and reporting assessment scores
  • Provide feedback on training results
  • Report training metrics and generate training related reports
  • Assist with special department functions as needed such as auditing, claims processing and taking inbound telephone calls
  • Extensive work experience within own function.
  • Work is frequently completed without established procedures.
  • Works independently.
  • May act as a resource for others.
  • May coordinate others' activities.

Job Training Delivery-Operatnl-SCA
Primary Location US-NH-Hooksett
Other Location 
Organization WE Learning Solutions
Schedule Full-time
Number of Openings 1
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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