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Operational Trainer - San Juan, Puerto Rico

UnitedHealth Group

PR SAN JUAN-Puerto Rico, PR
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Job Details

756867 Operational Trainer San Juan Puerto Rico

Operational Trainer - San Juan, Puerto Rico (756867)

Position Description

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

This position is for a Senior Trainer within the Optum Operations Training organization.  The candidate will support areas within the Claims, Provide & Support and Payment Integrity business units. Chief responsibilities of this position will be to deliver front line training curriculum for new hires and existing employees in the business units identified.  The person also functions as a SME and delivers process, procedure and systems training for multiple claim platforms and ancillary systems associated with Optum or its clients.  The candidate will work closely with Operational Teams to identify training opportunities, coach operational employees and will work with Training Leadership to develop training team members.   


Primary Responsibilities


Training Delivery:  50-60%

  • Conduct training for newly hired operational team members on core systems, processes, and applications

  • Provide training on culture and values aligned with Our United Culture

  • Deliver training using multiple mediums - classroom, webinar, blended learning approaches

  • Deliver continuing education, up skill, and performance improvement training as necessary

  • Provides feedback on trainee performance in the classroom real time to Operations Managers

  • Works with Operations and Training Manager on implementing strategic direction of Training organization

  • Aid in the development and implementation of OJT, Coaching and Train the Trainer programs

Training Preparation, Development, and Follow Up: 30-40% 

  • Develop ad hoc training as needed

  • Participate in the instructional design and development process for multiple concurrent medium to large scale curriculum design projects

  • Update existing curriculum ahead of learning events - including gathering of examples, activities, etc.

  • Secure room / facility resources as necessary to provide for successful training

  • Create new / validate existing lesson plans with Operations Managers

  • Provide feedback to trainees and Operations Managers regarding class progress, areas of strength and areas of improvement

  • Enroll and grant credit in Learning Management System for courses administered

  • Maintain expertise as needed in functional areas supported

  • Provide mentoring and coaching to junior training staff

Required Qualifications

  • Undergraduate degree OR HS diploma and 3+ years’ work experience in business management, training or other field of study
  • Must be available to travel up to 25% of the time
  • Must be available to work 8am-6pm Monday-Friday
  • Bilingual fluency in English / Spanish
  • 3+ years utilizing adult learning principles to design, develop, and deliver training solutions
  • 3+ years of developing and delivering presentations across multiple employee and leadership levels
  • 3+ years’ experience training in classroom, webinar and blended learning environments

Preferred Qualifications

  • 3+ years’ experience delivering in WebEx or other Virtual Training Platform experience
  • 3+ years’ experience using Articulate or other e-Learning authoring software systems
  • 3+ years’ experience using social engagement to optimize the learning experience

Soft Skills

  • Ability to collaborate across a highly matrixed organizational environment
  • Excellent verbal and written skills

  • Strong interpersonal and time management skills

  • Previous leadership experience

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: trainer, manager, training, leader, client management, delivery, development, Optum, Puerto Rico

Job Details

  • Contest Number756867
  • Job TitleOperational Trainer - San Juan, Puerto Rico
  • Job FamilyTraining
  • Business SegmentOptum Operations

Job Location Information

  • PR SAN JUAN-Puerto Rico, PR
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelYes, 25 % of the Time
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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