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Operations and Reporting Manager - Palm Beach Gardens, FL

UnitedHealth Group

Palm Beach Gardens, FL
Job Code:
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Job Details

Operations and Reporting Manager - Palm Beach Gardens, FL(Job Number:726519)

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)


In this position you will provide analytic and operational oversight of the behavioral health program.  You will be accountable for ensuring that operational performance is meeting or exceeding standards, providing timely and accurate contractual and operational reporting and identifying process improvement opportunities within operations.



Primary Responsibilities:

  • Oversight of end - to - end business process activities - creating, controlling and improving business processes

  • Oversight of client-specific Optum behavioral health reporting to ensure timely and accurate delivery of reports to the client

  • Coordinating with Optum clinical leadership, including the client-specific Director of Clinical Operations and Medical Director, to ensure the behavioral health team has the information, tools and support needed to be successful

  • Monitoring of operational and contractual performance and engaging functional leaders across the Optum enterprise for risk and issue resolution

  • Leading process design and project teams in process improvement activities; developing plans and programs to support continuous quality improvement using applicable tools

  • Synthesizing information across the behavioral health program to clearly communicate issues, risks and mitigation plans to all appropriate stakeholders

  • Translating technical and/or regulatory needs (e.g., analytics; IT) into business operations processes

  • Planning and execution of projects to ensure compliance with state operational and reporting requirements

  • Coordinating with client operational leads and other external stakeholders to ensure effective integration of the Optum behavioral program with client programs

Job Business Process & TQM
Primary Location US-FL-Palm Beach Gardens
Other Location US-FL-Doral
Organization Optum Ops-PHM Medicare
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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