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Operations Manager 1, Multi-Service


Location:
Baltimore, MD
Date:
04/17/2018
2018-04-172018-05-16
Job Code:
71546
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Job Details

Careers Center | Operations Manager 1, Multi-Service
  • Operations Manager 1, Multi-Service

    Location US-MD-BALTIMORE
    System ID
    71546
    Category
    General Management
    Relocation Type
    No
    Employment Status
    Full-Time
  • Unit Description

    Sodexo is seeking an Operations Manager 1 - Multi-Service, to join our food services healthcare team at Johns Hopkins Hospital in Baltimore, MD. The Operations Manager will report directly to the General Manager and will be responsible for day to day oversight of patient food service satisfaction, operational effectiveness at this unit. 

     

    The Food Operations Manager will have demonstrated culinary and management experience. The successful candidate should have a culinary degree, will be required to have excellent culinary skills, knowledge of HACCP principles, leadership and communication skills.  Must be able to identify problems and be prepared to resolve them to the satisfaction of our clients. This position duties will include but will not be limited to menu planning and implementation, AYR, executive dining, client interaction and retention.

     

    Additional Job Responsibilities include:

    • Oversees and is responsible for the success of the Patient Services
    • Responsible for ensuring the timely and accurate delivery of meals, nourishments, and snacks to patients.
    • Conducts patient rounding with patients.
    • Responsible for identifying process improvement initiatives and overseeing the implementation.
    • Oversees around 75 employees in the department.
    • Ensures that employees demonstrate an active customer hospitality orientation towards both clients and customers.
    • Integrate fully within our client’s organization by becoming a trusted advisor with a customer service focus.
    • Responsible for driving patient satisfaction results.
    • Regularly analyzes patient satisfaction data and implements additional measurements and action plans in these areas to achieve optimal unit performance.
    • Ensures compliance to food safety, sanitation, and overall workplace safety standards.
    • Must meets (or exceed) Sodexo standards of operations.
    • Creates a positive environment and successfully motivates and manages team.

    Careers in Healthcare:

    Working for Sodexo in Healthcare allows you to offer patients, healthcare professionals and caregivers around the world the best healthcare experience possible while influencing patient satisfaction, as well as cost reduction and increased productivity for our clients. Sodexo’s unique CARES culture develops a dynamic atmosphere where employees are respected, turnover is low and career growth opportunities are created from within.

     

    Working for Sodexo:

    How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.

     

    We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance … every day. 

     

    Now!

    Are you ready to start your Sodexo career? now!

     

    Not the job for you?

    At Sodexo, we offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. .

     

     

    Position Summary

    Provides supervision of two or more core services at a client site to ensure client satisfaction and retention. Implements strategies to meet Client and Company objectives and achieve profitable growth. Ensures high customer satisfaction through developing team members and delivering quality services.

    Key Duties
    - Directs daily operation of two or more core services at a site to ensure employees have appropriate equipment and resources to perform their jobs and meet goals and deadlines.

    - Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards.

    - Assists in the development of new business service(s) for the client and implements the service program(s).

    - Establishes a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with Sodexo safety and loss prevention programs and with standards and procedures for the handling and storage of hazardous materials and/or waste and complies with all government regulations.

    - Manages the budget by controlling costs (e.g. labor, inventory, equipment, materials), complying with budget requirements and making adjustments when necessary.

    - Establishes operating standards, implements quality improvements and communicates them to employees.

    - Promotes and supports workplace diversity and inclusion initiatives.

    Qualifications & Requirements

    Basic Education Requirement - Bachelor’s Degree 

    Basic Management Experience - 3 years   

    Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services

    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

    Apply on the Company Site
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