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Operations Manager 1, Multi-Service

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Job Details

Careers Center - Operations Manager 1, Multi-Service

Operations Manager 1, Multi-Service

System ID
General Management
Employment Status

Unit Description

Sodexo is seeking a system-wide Operations Manager 1, Multi-Service/Patient Experience Manager for Cone Health System. Cone Health is comprised of four acute care hospitals totaling approximately 1000 beds, a Behavioral Health Hospital and a Women’s Hospital. Sodexo provides many non-clinical services and supports Cone Health in their journey to be a World Class provider of health care to the greater Greensboro, NC area.  This position supports that mission by providing leadership for our Food Service and Environmental Services teams in the delivery of safe, sanitary, innovative, and passionate execution of services to our Patients, Customers and hospital Employees in a variety of settings.


The Operations Manager 1, Multi-Service/Patient Experience Manager position functions as part of the Sodexo Leadership Team for Cone Health and reports to the Sr Area General Manager.


The ideal candidate for this position will:

  • Exhibit Sodexo’s “CARES” behaviors (Compassion, Accountability, Respect, and Service)
  • Exhibit Sodexo’s “FOSS” behaviors (Focus on Service Spirit)
  • Possess the ability and passion to train and drive a mobile customer satisfaction tool for the purposes of assessing the quality of our products and services; and the skills to data-mine and provide key opportunities for improvement to the leadership teams at each Cone Health location
  • Have the experience and drive to improve Employee and Customer Satisfaction
  • Experience (helpful, but not necessary) with bedside order entry and room service patient dining program models
  • Amazing Customer Service skills are a must!
  • Ability to implement and adhere to the Sodexo operating standards for the programs being provided to Cone Health.
  • Drive, dependability, and the ability to work independently
  • Build and foster positive working relationships with key constituents
  • Ability to inspire employees to excel in Customer interactions
  • Be able to deliver superior results by directing and motivating a team of employees to complete assigned responsibilities


This individual is responsible for supporting in a variety of duties pertaining to: patient experience; patient services and meal delivery; and housekeeping services. The Patient Experience Manager provides support to all healthcare accounts to ensure that patient satisfaction scores are being exceeded; that proper rounding standards are being met; that proper service recovery procedures are in place as necessary; that food and physical safety and sanitation of the diet office and tray line areas are maintained; that food quality and flavor profiles are consistent and exceed expectations; and that positive and professional working relationships are fostered both intra and interdepartmentally. The Patient Experience Manager should be able to understand each hospital’s method for tracking, reporting and strategizing patient satisfaction results and working with the leadership team at each hospital to create solutions for process improvement.


Careers in Healthcare:

Working for Sodexo in Healthcare allows you to offer patients, healthcare professionals and caregivers around the world the best healthcare experience possible while influencing patient satisfaction, as well as cost reduction and increased productivity for our clients. Sodexo’s unique CARES culture develops a dynamic atmosphere where employees are respected, turnover is low and career growth opportunities are created from within.


Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.


We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance … every day. 


Not the job for you?

At Sodexo, we offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.


Keywords: Patient Experience, Press Ganey, Customer Service, Patient Engagement, Patient Satisfaction, Patient Services, Food Services, Food Operations, #LI

Position Summary

Provides supervision of two or more core services at a client site to ensure client satisfaction and retention. Implements strategies to meet Client and Company objectives and achieve profitable growth. Ensures high customer satisfaction through developing team members and delivering quality services.

Key Duties
- Directs daily operation of two or more core services at a site to ensure employees have appropriate equipment and resources to perform their jobs and meet goals and deadlines.

- Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards.

- Assists in the development of new business service(s) for the client and implements the service program(s).

- Establishes a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with Sodexho safety and loss prevention programs and with standards and procedures for the handling and storage of hazardous materials and/or waste and complies with all government regulations.

- Manages the budget by controlling costs (e.g. labor, inventory, equipment, materials), complying with budget requirements and making adjustments when necessary.

- Establishes operating standards, implements quality improvements and communicates them to employees.

- Promotes and supports workplace diversity and inclusion initiatives.

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree 

Basic Management Experience - 3 years   

Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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