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Operations Manager 2, Multi-Service

Washington, DC
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Job Details

Careers Center | Operations Manager 2, Multi-Service

Operations Manager 2, Multi-Service

System ID
General Management
Relocation Type
Employment Status

Unit Description

Sodexo Corporate Services is looking for an Operations Manager 2 Multi Service/Director of Event Technology to join our team at an high profile account in Washington, DC.  The Operations Manager 2 Multi Service/Technology Director is considered the Subject Matter Expert for all things technology for this account. 


The Operations Manager 2 Multi Service/Director of Event Technology is responsible for maintaining current technology and staying ahead of technology trends to make sure client receives best available.  This position does not directly supervise any employees, however, will need to interact and supervise Audio Visual team to ensure they are operating in the most professional and efficient way possible.  Audio Visual team responsible for conference rooms and office technology.  Must be familiar with Cisco systems. 


Knowledge and Skills

  • Extensive knowledge of both audiovisual and information technology systems, with ability to comprehend and define all related interfacing
  • Strong customer service and relationship management skills
  • Effective communications skills (verbal, written, listening)
  • Effective organizational skills
  • Effective conflict management, decision making and influencing skills
  • Strong analytic and problem solving skills

Position Responsibilities:

  • Develops and implements the long term strategies of all audio visual services within this corporate setting, encompassing facility readiness & facility upgrade path
  • Serves as consultant and advisor on existing and future systems’ designs that impact audio visual services and information technology integration
  • Leads systems design teams
  • Oversees all audio visual installation projects to ensure terms of contract are met and functionality meets all operational needs and expectations
  • Identifies and stays current with trends in the industry, communicating recommendations for upgrades and expansions to Fannie Mae stakeholders
  • Develops and maintains relationships with key service providers, vendors and contractors, as value-added resources, in seeking equipment purchases and maintenance service contracts
  • Participates in major event production planning to ensure performance standards are maintained
  • Thorough understanding of web-cast and web-conferencing services, including Live-stream, Vbrick and Webex telepresence
  • Takes the lead in supporting all company standards, policies and procedures.
  • Assists with the implementation of all corporate initiatives and promotions as they pertain to audiovisual services.
  • Communicates and supports all facility safety and emergency procedures.

Position Summary

Provides supervision of two or more core services at a client site to ensure client satisfaction and retention. Implements strategies to meet Client and Company objectives and achieve profitable growth. Ensures high customer satisfaction through developing team members and delivering quality services.

Key Duties
- Directs daily operation of two or more core services at a site to ensure employees have appropriate equipment and resources to perform their jobs and meet goals and deadlines.

- Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards.

- Assists in the development of new business service(s) for the client and implements the service program(s).

- Establishes a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with Sodexho safety and loss prevention programs and with standards and procedures for the handling and storage of hazardous materials and/or waste and complies with all government regulations.

- Manages the budget by controlling costs (e.g. labor, inventory, equipment, materials), complying with budget requirements and making adjustments when necessary.

- Establishes operating standards, implements quality improvements and communicates them to employees.

- Promotes and supports workplace diversity and inclusion initiatives.

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree
Basic Management Experience - 5 years
Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services


Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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