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Operations Manager

Cox Automotive

Memphis, TN
Job Code:
Cox Automotive
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Job Details

Company Cox Automotive
Title: Operations Manager
JobID: 1710402
Category: Business Operations
Industry: Cox Automotive
Job Type: Full-time


The Operations Manager oversees the daily operations of the document processing floor ensuring compliance with production and quality goals and striving for continuous operational improvement and client satisfaction.
Primary Duties
  • Oversees the day to day operations of the document processing floor. Manages the development and implementation of activities in production area(s) to meet processing goals based on the client commitments. Develops schedules and manpower requirements. Prioritizes schedules based on manpower capacity, equipment efficiency and materials supply. Ensures achievement of production goals, quality and cost objectives.
  • Plans and administers labor budgets; Makes budgetary recommendations and controls direct/indirect labor; Ensures operations team members meet company policies and guidelines and state laws/regulations
  • Ensures all help requests/client issues are completed/solution the same day. Works to understand the root cause of repeat issues, implements the required changes, and inspects the issue repeatedly to ensure the issue has been definitely resolved.
  • Monitors and reports on operational efficiency to management; Researches and develops plans for operational improvements; Implements approved proposals.
  • Selects, develops, and evaluates team members to ensure the efficient operation of the function; Provides opportunities for professional development.
  • Ensures office/production supplies for entire site are adequate to accommodate 30 days production and makes timely recommendations to Director, Operations of needs in plenty of time given supplier's lead times.
  • Ensures facility looks organized and clean and in proper working condition at all times.


  • Bachelor's Degree
  • 5-7 years of experience in an operations, document processing or related environment
  • 3-5 years of management experience
  • Proven ability to lead and manage teams in an operations environment
  • Demonstrated high degree of efficiency, organization, motivation in work habits, and professional image
  • Effective organizational, communication and interpersonal skills both internally and externally.
  • Ability to schedule and prioritize tasks of team to promote the efficient use of time and monitor progress against schedule.
  • Ability to work a flexible schedule, including Saturdays and early mornings (as early as 1 am) periodically.
  • Ability to multi-task without a drop in productivity.
  • Proven ability managing temp employees is preferred

About Cox Automotive


Cox Automotive Inc. is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Committed to open choice and dedicated to strong partnerships, the Cox Automotive family includes Autotrader®, Dealer dot com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, Xtime® and a host of other brands. The global company has 33,000 team members in more than 200 locations and is partner to more than 40,000 auto dealers, as well as most major automobile manufacturers, while engaging U.S. consumer car buyers with the most recognized media brands in the industry. Cox Automotive is a subsidiary of Cox Enterprises Inc., an Atlanta-based company with revenues of $18 billion and approximately 60,000 employees. Cox Enterprises’ other major operating subsidiaries include Cox Communications and Cox Media Group. For more information about Cox Automotive, visit

Organization: Cox Automotive

Primary Location: US-TN-Memphis-4070 Willow Lake Blvd

Employee Status: Regular

Job Level: Team Leader

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: Ongoing
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