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Operations Manager

Cox Automotive


Location:
Portland, OR
Date:
12/11/2017
2017-12-112018-01-09
Job Code:
1719303
Cox Automotive
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Job Details

Company Cox Automotive
Title: Operations Manager
JobID: 1719303
Category: Business Operations
Industry: Cox Automotive
Job Type: Full-time

Description


This position manages all activities related to the daily operations of the auction, including lot operations, reconditioning, vehicle entry, and procurement/posting to ensure efficient operations of the lot.This includes managing daily schedules, timelines and priorities for lot operations and coordinating between departments.

Key Responsibilities: 

  • Assist senior management in developing and executing operational business plans, analyzing operational expenses, and implementing procedures to improve efficiencies.
  • Utilize the system to maintain operational requirements by initiating, coordinating and enforcing production and control standards and procedures. Ensure all established costs, quality, and delivery commitments are met.
  • Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
  • Develop and maintain effective schedules for all drivers and lot personnel.
  • Effectively manage all aspects of sale day operations, ensuring all vehicles are properly staged and efficiently run through auction lanes.
  • Work with Lot Coordinators to ensure all vehicles are located, delivered to the lot, properly numbered and parked.
  • Manage reconditioning, posting/procurement, and vehicle entry functions and work with commercial departments to schedule and prepare vehicles for sale, ensure effective reconditioning and proper recording & posting of vehicle charges, etc.
  • Effectively manage all aspects of sale day operations, ensuring all vehicles are properly staged and efficiently run through auction lanes.
  • Direct activities of Vehicle Entry Check-in function to ensure vehicles are recorded properly and in a timely manner.
  • Manage and direct the documentation of Vehicle Condition Writing and Condition Report and/or computer data entry.
  • Ensure transportation is provided for out-of-town customers as needed. 
  • Ensure all company assets used in operations are properly maintained and accounted for. Maintain/oversee maintenance of equipment including mobile devices, radios, PT scanners, service trucks, wreckers, fuel trucks/equipment, jump boxes, lot vans, golf carts, and lift trucks.
  • Monitor lot damage, meet with general management on a regular basis to review and resolve potential lot operation problems.
  • Provide positive customer relations and timely feedback to customer inquiries.
  • Manage and develop lot operations staff, their professional and technical knowledge by: recruiting, selecting, orienting, coaching, training employees and by providing educational opportunities.
  • Counsel and discipline employees as necessary. Plan, monitor, evaluate job performance and conduct performance appraisals.
  • Effectively leads the team by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
  • Enforce all company policies and procedures related to employee and customer conduct.
  • Partner with various market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high quality customer service and support.
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
  • Perform other duties as assigned by manager.


Qualifications


  • Minimum of 5 years’ operations experience required
  • Experience in the automotive industry or auction business.
  • Reconditioning and/or body shop experience preferred.
  • Excellent communication and interaction skills required
  • Proven management, decision-making, and organizational skills required.
  • Strong analytic skills.
  • Proficient computer skills, especially MS Excel.
  • Ability to learn new software tools and technologies required.
  • Ability to drive multiple vehicle types, including: standard shift, automatic, 5th wheel, semi, RV and boats preferred
  • Physical Demands: Ability to sit, stand and walk for prolonged periods of time. Vision abilities required include close, distance, color, and depth perception. 



 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.

 

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.



Organization: Cox Automotive

Primary Location: US-OR-Portland-3000 N Hayden Island Dr

Employee Status: Regular

Job Level: Manager/Senior Manager

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: 2017-12-31
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