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Operations Manager, Sports and Entertainment (Contract)


ON-Ottawa Posted Date 2 months ago, ID
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Job Details

AramarkOperations Manager, Sports and Entertainment (Contract)

Operations Manager, Sports and Entertainment (Contract)

2 months ago
Food Services


About Aramark
Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at


Aramark Sports & Entertainment:

The Sports and Entertainment division within Aramark Corporation serves more than 200 premier stadiums, arenas, convention centers and concert venues.  Since 1975 we've created culinary memories.  The secret to our success is that we start with great food and a well managed facility.  We understand that ensuring a memorable experience for our customers goes far beyond the food we serve.



Scope of Role:


We are currently looking for an Operations Manager for the Shaw Centre in Ottawa. Please note that this is a temporary contract opportunity of 9 months with a possibility of extension.



  • Must have a strong understanding of catered events, including set up, staffing, and service standards - as well as experience in retail foods.  
  • Maintain effective relationship with client and demonstrates knowledge of contents of current Aramark/client contract which include 10 permanent stands, multiple portables, 1 restaurant and 2 coffee shops.
  • Establish and maintain a proactive human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
  • Support GM in managing labor, supply inventory, & equipment.
  • Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.  Initiates corrective action.
  • Maintain established systems and training programs to provide a safe working environment. 
  • Comply with all OSHA regulations and other local, state and federal government regulations.
  • Responsible for working with HR to maintain wage & hour compliance.
  • Manage operations department in accordance with collective bargaining agreement and utilizes progressive discipline.
  • Maintain compliance with Aramark’s standards of operation, client contract and within Aramark’s Business Conduct Policy. 
  • Maintain all records and reports necessary to comply with Aramark, government and accrediting agency standards, regulations and codes.
  • The Operations Manager is respoinsible to ensure events are successfully executed through work nights, weekends, and holidays as necessary.



  • Bachelor Degree in Business, Hospitality, or related field. 
  • Experience in Sports & Entertainment or at least five years experience in hotel or hospitality operations management. 
  • High energy level that is communicated to the team and exhibit a proven track record for growing business.  
  • Highly developed analytical skills
  • Exceptional interpersonal and communications skills (both verbal and written)
  • Ability to manage in diverse environment with focus on client and guest service, experience in guest-centric environment where feedback is welcome and changes made accordingly
  • Strong concessions, catering, cash sales, and beverage experience preferred
  • Union experience
  • Creative problem solver with exceptional competence with using Microsoft Office programs to provide analysis
  • HACCP, Food Safety, TIPS program, BTD, Labor management, COS and Inventory analysis skills  preferred
  • Candidates must be willing to work nights, weekends, and holidays as necessary.

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