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Operations Mgr./Meeting and Conference Services Manager


Location:
Collegeville, PA
Date:
02/16/2018
2018-02-162018-03-17
Job Code:
69877
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Job Details

Careers Center | Operations Mgr./Meeting and Conference Services Manager

Operations Mgr./Meeting and Conference Services Manager

Location US-PA-COLLEGEVILLE
System ID
69877
Category
General Management
Relocation Type
No
Employment Status
Full-Time

Unit Description

 

Sodexo is seeking a Meeting and Conference Services Manager located in Collegeville. PA.

 

Make an Immediate Impact.

Sodexo is the North American leader for Quality of Life Services. More than 125,000 Sodexo employees work to improve the quality of daily life for our 9,000 client sites and more than 15 million customers a day in North America. Sodexo partners with clients to help them attain their strategic vision by developing Facility Management service solutions that increase the effectiveness of their people, enhance their business processes and optimize their infrastructure, which deliver tangible outcomes.

 

Our client portfolio spans multiple markets across the nation including education, corporate services, health care and government services, which means we can offer a career full of variety, challenge and tremendous growth opportunities.

 

Are You the One?

Sodexo, the leader in Quality of Life Services, has a great opportunity for a Meeting Services Manager. This manager provides supervision and leadership for Meeting Services operations at the client’s two suburban Philadelphia pharmaceutical corporate campuses. The Meeting Services Manager ensures client experience satisfaction and implements business practices to uphold Sodexo’s mission and values.

This is a management position which reports to two Directors of Facility Operations. The position will float between two client locations which are approximately 20 minutes driving time from each other. This position manages a staff of approximately 10-15 employees.

 

The Meeting and Conference Services operation provides the following to the client:

 

  • AV preventative maintenance and troubleshooting
  • Meeting room technical support
  • Meeting room booking support
  • Auditorium control room operations
  • Event coordination
  • Office Concierge services
  • Site wide communication support
  • Third party vendor oversight

  Responsibilities

 

  • Directs daily facility Meeting and Conference Services operations to ensure employees have appropriate equipment and resources to perform their jobs and meet goals and deadlines.
  • Manages assets of the unit, including analysis and overseeing of infrastructure, inventory, space utilization, and capital improvement.
  • Participates in the negotiates all contracts with subcontractors and suppliers.
  • Probes potential problems and apprises manager of status on resolution of problems or issues, using appropriate Sodexo resource when necessary.
  • Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards.
  • Manages by providing positive and constructive feedback to employees to reward, coach, correct and motivate.
  • Assists in the development of new business service(s) for the client and implements the service program(s).
  • Ensures compliance with all federal, state and local regulations as well as Sodexo/client policies and procedures (e.g. quality assurance, safety, operations, personnel).
  • Establishes a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with Sodexo safety and loss prevention programs and with standards and procedures for the handling and storage of hazardous materials and/or waste.
  • Establishes operating standards, implements quality improvements and communicates them to employees.
  • Reviews project proposal/plan to determine time frame, funding limitations and procedures for accomplishing project, staffing and contracting requirements.
  • Adhere to Quality, Compliance and Environmental, Health and Safety (EHS) regulations, and client and Sodexo procedures applicable to their role.

Qualifications and Requirements

 

  • Basic Education Requirement - Associates Degree
  •  Basic Experience
    • 2 years management experience
    • 2 years’ work experience in meeting, conference, hospitality, retail or customer services

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

 

 

 

Position Summary

Provides supervision of two or more core services at a client site to ensure client satisfaction and retention. Implements strategies to meet Client and Company objectives and achieve profitable growth. Ensures high customer satisfaction through developing team members and delivering quality services.

Key Duties
- Directs daily operation of two or more core services at a site to ensure employees have appropriate equipment and resources to perform their jobs and meet goals and deadlines.

- Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards.

- Assists in the development of new business service(s) for the client and implements the service program(s).

- Establishes a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with Sodexho safety and loss prevention programs and with standards and procedures for the handling and storage of hazardous materials and/or waste and complies with all government regulations.

- Manages the budget by controlling costs (e.g. labor, inventory, equipment, materials), complying with budget requirements and making adjustments when necessary.

- Establishes operating standards, implements quality improvements and communicates them to employees.

- Promotes and supports workplace diversity and inclusion initiatives.

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree 

Basic Management Experience - 3 years   

Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Apply on the Company Site
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