Operations & Program Manager, Customer Success

  • Location:
    Taipei, T'ai-Pei Shih, Taiwan
  • Area of Interest
    Sales - Product
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1207518
New

What You’ll Do

The for Greater China Customer Success, will have a strategic impact across the entire Cisco subscription portfolio by driving the execution of the Customer Success Go-To-Market Strategy and Operations Plan focused on the ADOPT and EXPAND selling motions for the Greater China region in alignment with the Global Go-To-Market Global Customer Success (GCS) Strategy.

The Customer Success Management Charter is to lead the long-term ADOPT and EXPAND strategies of Cisco offerings through regular customer touch points focused on the successful alignment of the customer’s strategic priorities and desired business/operational outcomes; tracked and measured through a jointly developed Customer Success Plan. This Operations Manager will work closely with the GC Customer Success leadership to execute the above charter in close alignment with the Cisco Sales and Cisco Service Delivery.

The Operations Manager will be responsible for operationally building out a scalable environment across multiple offers thereby accelerating the virtual team success in the GC.

Who You’ll Work With

This Operations Manager will be responsible for taking ownership of key global strategies, communicating regularly with key business stakeholders, defining and executing Adopt and Expand strategies, conducting periodic performance and business reviews, and leveraging technology to ensure scalability across offers. This Operations Manager must understand and effectively communicate the GCS organization to ensure collaboration around the Adopt and Expand motion.

Who You Are

·     10+ years’ experience in customer-facing organizations. Proven successful leadership in a virtual team environment is preferred

·     Ability to manage influence through persuasion, negotiation, and consensus building

·     Strong empathy for customers and a passion for revenue and growth

·     Experience integrating data and analytics into workflows and engagement processes.

·     Demonstrated desire for continuous learning and improvement

·     Excellent executive level communication and presentation skills

·     Bachelor’s degree required, Master’s degree preferred.

·     Excellent intellectual, interpersonal, communication and analytical skills

·     Strong relationship management and solution selling skills.

·     Smart, dynamic, aggressive and strategic

·     Ability to work effectively within a dynamic environment

·     Good communicator with the ability to articulate a strong value proposition

·     Attention to detail and high level of accountability are imperative

·     Recognize barriers to success and make recommendations to both product and services teams and escalate effectively with suggested solutions

·     Be extremely effective in a matrix-managed organization

 

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

 

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