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Operations Supervisor

Cox Automotive


Location:
Memphis, TN
Date:
11/23/2017
2017-11-232017-12-23
Job Code:
1717925
Cox Automotive
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Job Details

Company Cox Automotive
Title: Operations Supervisor
JobID: 1717925
Category: Business Operations
Industry: Cox Automotive
Job Type: Full-time

Description

The Operations Supervisor, under the direction of the Operations Manager will oversee the day to day production and warehouse operations, including:  
  • Operations support: quality metrics, client SLA’s, customer deliverables, employee scheduling, training, customer service and new client introduction. 
  • Continuous improvement: software testing support, layout planning, root cause analysis, improvement recommendations, utilization forecasts, and benchmarking.  
  • Security: employee login security and security compliance.  
  • General Administration: operation efficiency, employee performance, managing lead performance, vendor administration, supplies management, client customer service billing, hiring and terminating, and managing temporary staffing.  
  • Reporting responsibilities include incident reports, accident reports, quality & metric reports, and operational procedures. 

Responsibilities:
  • Oversee the Operations facility.
  • Supervises, coaches, trains, mentors and provides guidance and assistance to staff in order to meet business goals and objectives.
  • Develop, implement and maintain procedural controls and objective metrics to facilitate accurate measurements of performance and service level reporting resulting in an efficient operation.
  • Liaison between Dealertrack and temporary employment service provider.
  • Monitor, track, and report attendance and timekeeping records for all Team Members, as well as reviewing temporary service provider records.
  • Ensure compliance with corporate policies and procedures, as well as providing corrective action in accordance with company policies. 
  • Work collaboratively with peers to manage resources and enhance work processes to meet overall service levels to internal and external customers.
  • Prepare and administer performance feedback. 
  • Perform other duties as assigned.  


Qualifications

  • High school diploma or equivalent; college degree preferred.
  • One to two years previous supervisory experience, preferably in a high volume production and customer service environment.  
  • Knowledge of scanning, validation, archiving, and customer service preferred.
  • Strong leadership skills, including the ability to coach, motivate and instruct others in order to reach desired results in quality, production and accepted service levels. 
  • Excellent written and verbal communication skills, including knowledge of MS Office, Word and Excel.  
  • Must be able to effectively communicate with customers and staff in person or over the phone. 
  • Possess problem solving and advanced decision making skills. 
  • Ability to manage multiple priorities simultaneously to support business requirements. 
  • Must be able to work without direct supervision. 
  • Must be able to have a flexible work schedule, travel as needed, work holidays and be on call if needed. 



About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-TN-Memphis-4070 Willow Lake Blvd

Employee Status: Regular

Job Level: Team Lead/Supervisor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
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