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Operations Support Manager

Chicago, IL
Job Code:
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Job Details

Careers Center | Operations Support Manager

Operations Support Manager

Location US-IL-Chicago
System ID
Food Service
Relocation Type
Yes - According to Grade
Employment Status

Unit Description


Sodexo seeks a qualified Operations Support Manager in Schaumburg, IL; working closely with the VPO and Program Managers to support all facilities activities. This position will support soft (janitorial, mail services, shipping & receiving, etc.) and hard (building systems, HVAC, plumbing, electrical) services; ensuring the standards of a class "A" facility are met or exceeded.


The portfolio has approximately 28 locations and over 4 million square feet of managed space across multiple states including the LEED Platinum Headquarters facility in Schaumburg. The position will be the first point of contact for internal customers seeking support and information from the facilities team and organization.


Duties include but not limited to:


  • Support account FM and Food teams and serve as conduit for communications, account coordination, and problem solving.
  • Support account team with implementation of strategic, tactical, and operational reporting to enhance customer service, account profitability and/or retention, and client and customer satisfaction.
  • Provide operational and administrative support to existing and prospective client sites.
  • Support the implementation of site operations, including the development and administration of training plans.
  • Ensure compliance with the company standards, state standards, and other regulatory requirements.
  • Perform inspections and audits of records to ensure contractual and regulatory compliance.
  • Manages the escalation rosters and serves as the interface between the operations teams and the Call Center.
  • Reviews work order and PM reports and sends out notifications to operations on performance to SLAs.
  • Supports operations by proactively identifying work orders and/or PMs that needs prompt attention and action.
  • Supports the development of client reporting slide decks and formal reports.
  • Recommend changes in operations based on standards, identify appropriate resources, and assist in implementation plans.
  • Identify and clarify internal/external customer needs and expectations, taking actions to ensure that Sodexo and customer goals are aligned and met.
  • Develop and/or implement business strategies for account growth and retention.
  • Investigate areas that do not meet Sodexo standards and recommend improvement strategies.
  • Other duties as assigned

The ideal candidate will have extensive experience;

  • Managing client relationships
  • Supporting and facilitating operations leadership
  • Coordinating activities across process functions, facilities reporting
  • Solving problems
  • Leading a team in facilities management in a high profile facility
  • Working and communicating professionally, verbally, and in written form with internal and external customers
  • Planning and scheduling effectively

 Knowledge of using MS Office programs; FM tools such as Maximo and FMIQ is a plus


Previous experience working in a Corporate Environment is highly desirable


Must be able to travel up to 25% travel required #LI



Position Summary

Provides support regarding the proper implementation of operating standards and procedures. Develops appropriate communication tools for a division or area.



Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree 

Basic Management Experience - 3 years
Basic Functional Experience - 3 years of experience in operations

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Apply on the Company Site
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